How To Fix EE_SALES096 - SD document cannot be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_SALES -

• Message number: 096

• Message text: SD document cannot be saved

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

For further information see the following message.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_SALES096 - SD document cannot be saved ?

  The SAP error message EE_SALES096, which indicates that an SD (Sales and Distribution) document cannot be saved, can arise from various issues. Here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Missing Required Fields: Certain mandatory fields in the sales document may not be filled out. This can include customer information, material details, pricing conditions, etc.
  
  
  Data Inconsistencies: There may be inconsistencies in the data entered, such as invalid material numbers, incorrect customer data, or pricing issues.
  
  
  Configuration Issues: The system configuration for sales documents may not be set up correctly, leading to errors when trying to save.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create or modify the sales document.
  
  
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may be causing the error.
  
  
  Document Status: The document may be in a status that does not allow it to be saved, such as being locked by another user or process.
  
  
  Solutions:
  
  
  Check Required Fields: Review the sales document for any missing mandatory fields and fill them in. Ensure that all necessary information is complete.
  
  
  Validate Data: Check for any inconsistencies in the data entered. Verify that all material numbers, customer details, and pricing conditions are valid and correctly entered.
  
  
  Review Configuration: Consult with your SAP configuration team to ensure that the settings for sales documents are correctly configured.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to create or modify the sales document. This may involve checking user roles and permissions.
  
  
  Debug Custom Code: If there are custom enhancements, work with your ABAP developers to debug the code and identify any issues that may be causing the error.
  
  
  Check Document Status: Verify the status of the document. If it is locked, wait for the lock to be released or check with the user who has it locked.
  
  
  Related Information:
  
  
  Transaction Codes: You may want to use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or VA03 (Display Sales Order) to navigate and troubleshoot the sales document.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  System Logs: Review system logs (transaction SLG1) for any additional error messages or information that may provide context for the issue.
  
  
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  
  If the issue persists after trying the above solutions, it may be necessary to engage your SAP support team or consult with SAP directly for further assistance.