How To Fix EE_CRM_CLASS_GENER020 - Characteristic &1 could not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_CRM_CLASS_GENER - IS-U CRM: Generate Characteristics and Classes

• Message number: 020

• Message text: Characteristic &1 could not be deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EE_CRM_CLASS_GENER020 - Characteristic &1 could not be deleted ?

  The SAP error message EE_CRM_CLASS_GENER020 indicates that a characteristic (identified by &1) could not be deleted. This error typically arises in the context of SAP CRM (Customer Relationship Management) when attempting to delete a characteristic from a classification system.
  Causes:
  
  
  Usage in Objects: The characteristic you are trying to delete is still being used in one or more objects (e.g., classes, characteristics, or instances). If a characteristic is assigned to a class or is being referenced in any way, it cannot be deleted.
  
  
  Dependencies: There may be dependencies or relationships with other characteristics or classes that prevent deletion.
  
  
  Authorization Issues: The user may not have the necessary authorizations to delete the characteristic.
  
  
  System Lock: The characteristic might be locked by another user or process, preventing deletion.
  
  
  Solutions:
  
  
  Check Usage: Before attempting to delete the characteristic, check if it is being used in any classes or objects. You can do this by:
  
  Navigating to the classification view and checking the assignments.
  Using transaction codes like CL02 (Change Class) to see if the characteristic is assigned to any class.
  
  
  
  Remove Dependencies: If the characteristic is in use, you will need to remove it from all associated classes or objects before attempting to delete it.
  
  
  Authorization Check: Ensure that you have the necessary authorizations to delete characteristics. You may need to contact your SAP security administrator to verify your permissions.
  
  
  Unlock the Characteristic: If the characteristic is locked, you may need to wait for the lock to be released or contact the user who has locked it.
  
  
  Use Transaction Codes: You can use transaction codes like CL01 (Create Class) or CL02 (Change Class) to manage characteristics and classes effectively.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for detailed information on characteristics and classification in SAP CRM.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.