How To Fix EE_CRM_CLASS_GENER001 - Logs &1 &2 could not be opened

SAP Error Message - Details

• Message type: E = Error

• Message class: EE_CRM_CLASS_GENER - IS-U CRM: Generate Characteristics and Classes

• Message number: 001

• Message text: Logs &1 &2 could not be opened

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EE_CRM_CLASS_GENER001 - Logs &1 &2 could not be opened ?

  The SAP error message EE_CRM_CLASS_GENER001 with the description "Logs &1 &2 could not be opened" typically indicates an issue with accessing log files related to the CRM (Customer Relationship Management) system. This error can occur for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  File Permissions: The user or the system may not have the necessary permissions to access the log files.
  File Path Issues: The specified path for the log files may be incorrect or the files may not exist.
  Disk Space: The disk where the logs are stored may be full, preventing new logs from being created or existing logs from being accessed.
  System Configuration: There may be configuration issues in the CRM system that prevent log files from being generated or accessed.
  Temporary Files: Temporary files may be corrupted or not properly cleaned up, leading to access issues.
  
  Solutions:
  
  Check Permissions: Ensure that the user or service account running the SAP application has the necessary permissions to access the log files. You may need to adjust file system permissions.
  Verify File Paths: Check the configuration settings in SAP to ensure that the paths to the log files are correct. You can do this by reviewing the relevant configuration settings in transaction codes like SPRO or SM30.
  Free Up Disk Space: Check the disk space on the server where the logs are stored. If the disk is full, consider deleting unnecessary files or increasing disk capacity.
  Review System Configuration: Look into the CRM system configuration to ensure that logging is properly set up. This may involve checking settings in the CRM customizing or relevant transaction codes.
  Clear Temporary Files: If temporary files are causing issues, consider clearing them. This can often be done through transaction codes like SARA for archiving or SM37 for job monitoring.
  Check SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM21 (System Log), SLG1 (Application Log), and SM37 (Job Monitoring) to help diagnose the issue further.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more specific guidance based on your system configuration and logs.
  Documentation: Review the official SAP documentation for CRM and logging to understand how logging is managed and any specific configurations that may be relevant.
  
  By following these steps, you should be able to identify and resolve the issue related to the EE_CRM_CLASS_GENER001 error message.