How To Fix EDOCUMENT_TW021 - Please maintain &1 in Customer Master Data

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_TW - Taiwan eDocument messages

• Message number: 021

• Message text: Please maintain &1 in Customer Master Data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_TW021 - Please maintain &1 in Customer Master Data ?

  The SAP error message EDOCUMENT_TW021, which states "Please maintain &1 in Customer Master Data," typically indicates that a required field in the customer master data is missing or not properly maintained. This error often arises in the context of electronic document processing or when integrating with external systems.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Data: A required field in the customer master data is not filled out. This could include fields such as tax information, address details, or other relevant data.
  Incorrect Configuration: The system may be configured to require certain fields that are not currently maintained in the customer master data.
  Data Inconsistency: There may be inconsistencies or errors in the data that prevent the system from processing the customer information correctly.
  
  Solution:
  To resolve the EDOCUMENT_TW021 error, follow these steps:
  
  
  Identify the Missing Field: The message will typically indicate which specific field (represented by &1) is missing or needs to be maintained. Check the error message details for this information.
  
  
  Access Customer Master Data:
  
  Go to the transaction code XD02 (Change Customer) or FD02 (Change Customer - Company Code) in SAP.
  Enter the customer number and the relevant company code (if applicable).
  
  
  
  Maintain Required Fields:
  
  Navigate to the relevant tabs (such as General Data, Company Code Data, or Sales Area Data) and ensure that all required fields are filled out correctly.
  Pay special attention to fields related to tax information, payment terms, and address details, as these are often required for electronic document processing.
  
  
  
  Save Changes: After making the necessary updates, save the changes to the customer master data.
  
  
  Test the Process Again: After updating the customer master data, try to execute the process that triggered the error again to see if the issue is resolved.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD03 (Display Customer), and FD01 (Create Customer - Company Code).
  Field Requirements: Review the field requirements for customer master data in your specific SAP configuration, as these can vary based on the industry and company settings.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to customer master data.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.