How To Fix EDOCUMENT_IT023 - No value found for tax codes in customer master data

SAP Error Message - Details

• Message type: E = Error

• Message class: EDOCUMENT_IT - eDocument Italy Fattura Messages

• Message number: 023

• Message text: No value found for tax codes in customer master data

What causes this issue?

The system cannot find any values maintained in the fields <LS>Tax
Number 1</>, <LS>VAT Reg No. </>or <LS>Tax Number 2</> in customer
master data.

System Response

The system stops the generation of the XML file.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDOCUMENT_IT023 - No value found for tax codes in customer master data ?

  The SAP error message EDOCUMENT_IT023 indicates that there is no value found for tax codes in the customer master data. This error typically arises when the system is trying to process a transaction that requires tax information, but the relevant tax codes are not defined for the customer in question.
  Cause:
  
  Missing Tax Code: The customer master data does not have a tax code assigned for the relevant sales area or country.
  Incorrect Configuration: The tax configuration in the system may not be set up correctly, leading to the absence of tax codes for certain customers.
  Data Inconsistency: There may be inconsistencies or missing data in the customer master records, especially if the data was migrated or imported from another system.
  Sales Area Not Defined: The sales area for the customer may not be properly defined, which can lead to missing tax information.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD02 for general data or VD02 for sales area data).
  Verify that the tax classification is filled in for the relevant sales area and country.
  Ensure that the tax code is correctly assigned.
  
  
  
  Maintain Tax Codes:
  
  If the tax code is missing, you can add it by navigating to the relevant section in the customer master data.
  Ensure that the tax classification corresponds to the correct tax code based on the customer's location and the nature of the transaction.
  
  
  
  Review Tax Configuration:
  
  Check the tax configuration in the system (transaction code OBYZ for tax codes).
  Ensure that the tax codes are properly defined and linked to the relevant tax categories.
  
  
  
  Sales Area Configuration:
  
  Ensure that the sales area is correctly defined for the customer. If necessary, create or modify the sales area data to include the appropriate tax information.
  
  
  
  Data Consistency Checks:
  
  If the data was migrated, perform consistency checks to ensure that all necessary fields are populated correctly.
  Use transaction codes like SE16 to check the relevant tables for missing or inconsistent data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on tax code configuration and customer master data maintenance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD02: Change Customer Master Data
  VD02: Change Customer Master Data (Sales Area)
  OBYZ: Maintain Tax Codes
  SE16: Data Browser for table checks
  
  
  
  Tables Involved:
  
  KNA1: General Data in Customer Master
  KNB1: Company Code Data in Customer Master
  KNVV: Sales Data in Customer Master
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to tax code handling and customer master data.
  
  
  By following these steps, you should be able to resolve the EDOCUMENT_IT023 error and ensure that the necessary tax codes are correctly assigned to your customer master data.