How To Fix EDI_SD028 - The salutation text &1 is not supported.

SAP Error Message - Details

• Message type: E = Error

• Message class: EDI_SD - Messages for EDI SD Integration

• Message number: 028

• Message text: The salutation text &1 is not supported.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDI_SD028 - The salutation text &1 is not supported. ?

  The SAP error message EDI_SD028, which states "The salutation text &1 is not supported," typically occurs in the context of Electronic Data Interchange (EDI) processes, particularly when dealing with sales and distribution (SD) documents. This error indicates that the salutation text being used in the EDI message is not recognized or supported by the system.
  Cause:
  
  Unsupported Salutation Text: The salutation text provided in the EDI message does not match any of the predefined or acceptable values in the SAP system.
  Configuration Issues: There may be a configuration issue in the EDI settings or the partner profile that does not allow for the specific salutation text.
  Data Entry Errors: There could be a typo or incorrect entry in the salutation field in the source system that is being sent to SAP.
  
  Solution:
  
  Check Salutation Text: Verify the salutation text being sent in the EDI message. Ensure that it matches the expected values defined in the SAP system.
  Update Partner Profile: If the salutation text is valid but not recognized, you may need to update the partner profile or EDI configuration to include this salutation.
  Maintain Texts in SAP: If the salutation is a custom or new entry, you may need to add it to the relevant text tables in SAP. This can usually be done through transaction codes like SE11 (Data Dictionary) or SE78 (SAP ArchiveLink).
  Consult Documentation: Review the EDI documentation or guidelines for your specific implementation to ensure compliance with the expected formats and values.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as WE20 (Partner Profiles) and WE21 (Port Definitions) for EDI configuration.
  SAP Notes: Check SAP Notes for any known issues or updates related to EDI and salutation texts.
  Custom Development: If your organization has custom developments, ensure that they are not interfering with standard EDI processing.
  
  By addressing the above points, you should be able to resolve the EDI_SD028 error and ensure that the salutation text is properly supported in your SAP system.