How To Fix EDEREG_TOOLS130 - DFKKTHI processed, but external cross reference number not found

SAP Error Message - Details

• Message type: E = Error

• Message class: EDEREG_TOOLS - Deregulation Check Framework

• Message number: 130

• Message text: DFKKTHI processed, but external cross reference number not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDEREG_TOOLS130 - DFKKTHI processed, but external cross reference number not found ?

  The SAP error message EDEREG_TOOLS130 with the description "DFKKTHI processed, but external cross reference number not found" typically occurs in the context of the SAP Convergent Charging or SAP Convergent Invoicing modules. This error indicates that the system was unable to find an external cross-reference number that is expected for processing a transaction or document.
  Cause:
  
  Missing External Reference: The most common cause is that the external cross-reference number, which is supposed to link the transaction to an external system or document, is missing or not correctly maintained in the system.
  Data Inconsistency: There may be inconsistencies in the data between the SAP system and the external system, leading to the inability to find the required reference.
  Configuration Issues: Incorrect configuration settings in the integration between SAP and external systems can lead to this error.
  Timing Issues: If the external reference is created after the transaction is processed, the system may not find it at the time of processing.
  
  Solution:
  
  Check External Reference: Verify that the external cross-reference number is correctly entered and exists in the relevant tables. You may need to check the source system to ensure that the reference was created and sent to SAP.
  Data Synchronization: Ensure that data synchronization between the SAP system and the external system is functioning correctly. If there are issues, you may need to troubleshoot the integration.
  Review Configuration: Check the configuration settings related to external references in the SAP system. Ensure that all necessary settings are correctly configured.
  Reprocess the Transaction: If the external reference was created after the initial processing, you may need to reprocess the transaction or document to allow the system to find the reference.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if this is a recurring problem.
  
  Related Information:
  
  Transaction Codes: You may want to check relevant transaction codes such as DFKKOP (for document processing) or DFKKTHI (for handling external references) to gather more information about the transactions involved.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific fixes or recommendations provided by SAP.
  Logs and Traces: Review application logs and traces to gather more context about the error, which can help in diagnosing the root cause.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.