How To Fix EDEREG_INV561 - No documents for complaint found

SAP Error Message - Details

• Message type: E = Error

• Message class: EDEREG_INV - Error Messages for Payment Management in a Deregulated Env.

• Message number: 561

• Message text: No documents for complaint found

What causes this issue?

The module for generating an outgoing complaint notification did not
find a document for which a complaint is to be created.
You either did not specify a complaint reason or the document status
does not allow a complaint.
The system did not create a complaint notification.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the document status. Assign it the status "For Complaint".

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EDEREG_INV561 - No documents for complaint found ?

  The SAP error message EDEREG_INV561: No documents for complaint found typically occurs in the context of handling complaints or issues related to invoices or other documents in the SAP system. This error indicates that the system could not find any documents associated with the specified complaint.
  Causes:
  
  Incorrect Complaint Number: The complaint number entered may be incorrect or does not exist in the system.
  Document Not Linked: There may be no documents linked to the complaint in the system, meaning that the complaint was created without any associated documents.
  Data Synchronization Issues: There could be issues with data synchronization, especially if the complaint was created recently and the system has not yet updated.
  Authorization Issues: The user may not have the necessary permissions to view the documents associated with the complaint.
  System Configuration: There may be configuration issues in the SAP system that prevent the proper linking of documents to complaints.
  
  Solutions:
  
  Verify Complaint Number: Double-check the complaint number you are using to ensure it is correct and exists in the system.
  Check Document Association: Review the complaint to see if any documents were actually linked to it. If not, you may need to create or link the necessary documents.
  Refresh Data: If the complaint was created recently, try refreshing the data or waiting a moment to see if the system updates.
  Check User Permissions: Ensure that you have the necessary permissions to access the documents related to the complaint. If not, contact your system administrator.
  Consult Configuration Settings: If you suspect a configuration issue, consult with your SAP Basis or configuration team to ensure that the system is set up correctly to link documents to complaints.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), or IW23 (Display Notification) that may be used in the complaint handling process.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation or user manuals related to complaint management and document handling for additional insights.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.