How To Fix EDEREG171 - Cannot determine a CRM product for grid usage

SAP Error Message - Details

• Message type: E = Error

• Message class: EDEREG - Messages for Deregulation Scenarios

• Message number: 171

• Message text: Cannot determine a CRM product for grid usage

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EDEREG171 - Cannot determine a CRM product for grid usage ?

  The SAP error message EDEREG171 ("Cannot determine a CRM product for grid usage") typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a corresponding CRM product for a specific grid usage scenario. This can happen in various situations, such as when trying to create or manage products, services, or pricing conditions.
  Causes:
  
  Missing Product Master Data: The CRM product may not be created or may be missing in the system.
  Incorrect Configuration: There may be issues with the configuration settings related to product determination or grid usage.
  Data Inconsistencies: There could be inconsistencies in the data between the CRM and other connected systems (like ERP).
  Authorization Issues: The user may not have the necessary authorizations to access the product data.
  Incorrect Usage of Grid: The grid usage might not be correctly defined or linked to the product.
  
  Solutions:
  
  
  Check Product Master Data:
  
  Ensure that the CRM product exists in the system. You can do this by navigating to the product master data transaction (e.g., using transaction code CMM1 for creating or CMM2 for changing).
  Verify that the product is active and correctly configured.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for product determination in the CRM system. This may involve reviewing the customizing settings in the SPRO transaction.
  Ensure that the grid usage is correctly defined and linked to the appropriate product categories.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check between the CRM and ERP systems to ensure that the product data is synchronized.
  Use transaction codes like SM37 to check for any background jobs that may have failed during data transfer.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the product data. This can be checked in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be required.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the product determination is failing. This may require technical expertise.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number in the SAP Support Portal.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  SAP Help Portal: Refer to the SAP Help Portal for detailed documentation on CRM product management and configuration.
  
  If the problem continues after trying the above solutions, it may be beneficial to involve your SAP support team or a consultant with expertise in SAP CRM for further assistance.