How To Fix ECM_CUST023 - Key error in organizational unit - phase

SAP Error Message - Details

• Message type: E = Error

• Message class: ECM_CUST - Customizing for Engineering Change Management

• Message number: 023

• Message text: Key error in organizational unit - phase

What causes this issue?

Internal and external keys of the organizational unit and phase do not
match.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECM_CUST023 - Key error in organizational unit - phase ?

  The SAP error message ECM_CUST023, which indicates a "Key error in organizational unit - phase," typically arises in the context of SAP's Enterprise Change Management (ECM) module. This error suggests that there is an issue with the configuration or assignment of organizational units in relation to a specific phase in a change process.
  Cause:
  
  Missing or Incorrect Configuration: The organizational unit or phase may not be properly configured in the system. This could be due to missing entries in the customizing settings or incorrect assignments.
  Data Inconsistency: There may be inconsistencies in the data related to the organizational units or phases, such as missing keys or references.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the organizational unit or phase.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there may be discrepancies in the configuration.
  
  Solution:
  
  
  Check Configuration: 
  
  Navigate to the customizing settings for the ECM module and verify that the organizational units and phases are correctly defined and linked.
  Ensure that all necessary entries exist in the relevant tables (e.g., T_CRM_ORG_UNIT, T_CRM_PHASE).
  
  
  
  Data Consistency Check:
  
  Use transaction codes like SE11 or SE16 to check the relevant database tables for any missing or inconsistent entries.
  Ensure that the keys for organizational units and phases are correctly defined and match across the system.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access the organizational unit and phase.
  Check the user roles and profiles to ensure they include the required permissions.
  
  
  
  Transport Validation:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings.
  Ensure that all necessary objects were included in the transport request and that they were successfully imported into the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to ECM and the specific error message for any additional guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for customizing), SE11 (data dictionary), and SE16 (data browser).
  SAP Notes: Search for SAP Notes related to ECM and the specific error message for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the ECM_CUST023 error in your SAP system.