How To Fix ECM_CUST023 - Key error in organizational unit - phase

SAP Error Message - Details

• Message type: E = Error

• Message class: ECM_CUST - Customizing for Engineering Change Management

• Message number: 023

• Message text: Key error in organizational unit - phase

What causes this issue?

Internal and external keys of the organizational unit and phase do not
match.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECM_CUST023 - Key error in organizational unit - phase ?

  The SAP error message ECM_CUST023, which indicates a "Key error in organizational unit - phase," typically arises in the context of SAP's Enterprise Change Management (ECM) module. This error suggests that there is an issue with the configuration or assignment of organizational units in relation to a specific phase in a change process.
  
  Cause:
  
  Missing or Incorrect Configuration: The organizational unit or phase may not be properly configured in the system. This could be due to missing entries in the customizing settings or incorrect assignments.
  Data Inconsistency: There may be inconsistencies in the data related to the organizational units or phases, such as missing keys or references.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the organizational unit or phase.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there may be discrepancies in the configuration.
  
  
  Solution:
  
  
  Check Configuration: 
  
  Navigate to the customizing