How To Fix ECICC000 - Telephone number could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: ECICC - CIC Components

• Message number: 000

• Message text: Telephone number could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECICC000 - Telephone number could not be determined ?

  The SAP error message ECICC000, which states "Telephone number could not be determined," typically occurs in the context of SAP Customer Relationship Management (CRM) or when dealing with business partner data. This error indicates that the system is unable to retrieve or identify a valid telephone number for a specific business partner or contact.
  Causes:
  
  Missing Data: The business partner or contact may not have a telephone number assigned in the system.
  Incorrect Configuration: There may be issues with the configuration of the communication data in the business partner master data.
  Data Inconsistency: There could be inconsistencies or errors in the data stored in the database.
  Authorization Issues: The user may not have the necessary authorizations to view the telephone number.
  Integration Issues: If the data is being pulled from an external system, there may be integration issues preventing the retrieval of the telephone number.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner master data and verify that the telephone number is correctly entered and saved.
  Ensure that the telephone number is in the correct format and is not missing.
  
  
  
  Review Configuration:
  
  Check the configuration settings for communication data in the SAP system to ensure that they are set up correctly.
  Ensure that the relevant fields for telephone numbers are active and properly configured.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the business partner data.
  Use transaction codes like BP (Business Partner) to review and edit the data.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the business partner data, including telephone numbers.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Integration Troubleshooting:
  
  If the telephone number is supposed to be pulled from an external system, check the integration settings and logs for any errors.
  Ensure that the data transfer between systems is functioning correctly.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like BP for managing business partners and SE11 for data dictionary checks.
  SAP Documentation: Review SAP documentation related to business partner management and CRM functionalities for more insights.
  Support Community: Engage with the SAP Community or forums for additional support and shared experiences from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.