How To Fix ECCEDI313 - A new service provider could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: ECCEDI - IS-U Deregulation: IDoc Processing

• Message number: 313

• Message text: A new service provider could not be determined

What causes this issue?

The customer has been released from their previous service provider,
but no new service provider could be determined because the customizing
settings do not contain an entry for a service provider with
OWN_LOG_SYS = X.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECCEDI313 - A new service provider could not be determined ?

  The SAP error message ECCEDI313, which states "A new service provider could not be determined," typically occurs in the context of Electronic Data Interchange (EDI) or when working with service providers in SAP systems. This error indicates that the system is unable to identify a suitable service provider for processing the EDI message or transaction.
  Causes:
  
  Missing Configuration: The service provider may not be properly configured in the system. This could include missing entries in the relevant configuration tables or settings.
  Incorrect Partner Profile: The partner profile for the trading partner may not be set up correctly, leading to the inability to determine the service provider.
  Inconsistent Data: There may be inconsistencies in the data being processed, such as incorrect or missing identifiers that are needed to match with a service provider.
  Transport Layer Issues: If the transport layer settings are not correctly defined, the system may fail to route the message to the appropriate service provider.
  Versioning Issues: If there are version mismatches between the EDI standards or protocols being used, the system may not be able to find a compatible service provider.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for EDI and ensure that all necessary service providers are defined in the system. This includes checking the relevant transaction codes (e.g., WE20 for partner profiles).
  Verify Partner Profiles: Ensure that the partner profiles for the trading partners are correctly set up and that they include the necessary information for the service provider.
  Data Validation: Validate the data being sent to ensure that all required fields are populated correctly and that there are no inconsistencies.
  Review Transport Layer Settings: Check the transport layer settings to ensure that they are correctly defined and that the system can route messages appropriately.
  Consult Documentation: Refer to SAP documentation or notes related to EDI configuration and service provider setup for any specific guidance or troubleshooting steps.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as there may be fixes related to this error in newer versions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as WE20 (Partner Profiles), WE21 (Port Definition), and WE30 (IDoc Types) for EDI configuration.
  SAP Notes: Search for SAP Notes related to ECCEDI313 for any specific fixes or recommendations provided by SAP.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after checking the above points, it may be beneficial to involve your SAP Basis or EDI support team for further investigation.