How To Fix ECCEDI117 - Customer contact could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: ECCEDI - IS-U Deregulation: IDoc Processing

• Message number: 117

• Message text: Customer contact could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ECCEDI117 - Customer contact could not be created ?

  The SAP error message ECCEDI117, which states "Customer contact could not be created," typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP ECC (Enterprise Central Component) systems when there is an issue with creating a customer contact record. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  Missing Required Fields: The system may require certain mandatory fields to be filled in before a customer contact can be created. If any of these fields are missing, the creation process will fail.
  
  
  Data Validation Errors: The data being entered may not meet the validation criteria set in the system. This could include incorrect formats, invalid characters, or values that do not conform to predefined rules.
  
  
  Authorization Issues: The user attempting to create the customer contact may not have the necessary permissions or roles assigned to perform this action.
  
  
  System Configuration Issues: There may be configuration settings in the SAP system that are preventing the creation of customer contacts, such as settings related to business partners or customer master data.
  
  
  Integration Issues: If the creation of the customer contact is part of an integration process (e.g., with an external system), there may be issues with the data being sent or received.
  
  
  Solutions:
  
  
  Check Required Fields: Review the fields that are required for creating a customer contact and ensure that all mandatory fields are filled out correctly.
  
  
  Validate Data: Ensure that the data being entered adheres to the expected formats and values. Check for any special characters or incorrect data types.
  
  
  Review User Authorizations: Verify that the user has the necessary authorizations to create customer contacts. This may involve checking roles and permissions in the SAP system.
  
  
  Consult Configuration Settings: Review the configuration settings related to customer master data and business partners to ensure that they are set up correctly.
  
  
  Check Integration Logs: If the error occurs during an integration process, check the logs for any errors or warnings that may provide more context about the issue.
  
  
  Use Transaction Codes: Utilize relevant transaction codes (e.g., BP for Business Partner) to manually create or check the customer contact and see if the issue persists.
  
  
  Contact SAP Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant details.
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to the ECCEDI117 error message. SAP Notes often contain specific fixes or workarounds for known issues.
  Documentation: Review the SAP documentation for customer contact creation processes to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the ECCEDI117 error and implement a suitable solution.