How To Fix EC_ESERVICE007 - Contact person is locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: EC_ESERVICE -

• Message number: 007

• Message text: Contact person is locked by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EC_ESERVICE007 - Contact person is locked by another user ?

  The SAP error message EC_ESERVICE007 indicates that a contact person is locked by another user. This typically occurs in scenarios where multiple users are trying to access or modify the same contact person record simultaneously, leading to a lock situation to prevent data inconsistencies.
  Cause:
  
  Concurrent Access: Another user is currently editing or has locked the contact person record.
  Session Timeout: A previous session may not have released the lock due to a timeout or improper logout.
  System Configuration: The system may have specific configurations that enforce locking mechanisms for certain operations.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Locking User: If you have the necessary permissions, you can check which user has locked the contact person. This can typically be done using transaction codes like SM12 (to view and delete locks) or SM21 (to check system logs).
  Release the Lock: If you identify the user who has the lock and they are not actively using the record, you can ask them to release it. Alternatively, if you have the authority, you can manually delete the lock using transaction SM12.
  Check for Background Jobs: Sometimes, background jobs may hold locks. Ensure that no background processes are running that could be causing the lock.
  System Configuration Review: If this issue occurs frequently, it may be worth reviewing the system configuration and user access settings to ensure they align with your business processes.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related issues.
  SU01: To manage user accounts and check their status.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on proper session management to avoid leaving records locked unintentionally.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.