How To Fix EC_ESERVICE001 - Enter contact person data

SAP Error Message - Details

• Message type: E = Error

• Message class: EC_ESERVICE -

• Message number: 001

• Message text: Enter contact person data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EC_ESERVICE001 - Enter contact person data ?

  The SAP error message EC_ESERVICE001: Enter contact person data typically occurs in the context of SAP's e-service or customer service modules when a user attempts to create or update a service request, but the required contact person information is missing.
  Cause:
  The error is triggered when the system expects certain mandatory fields related to the contact person to be filled out, but they are either left blank or not properly populated. This can happen in various scenarios, such as:
  
  Creating a new service request without specifying a contact person.
  Updating an existing service request where the contact person information is incomplete.
  Missing configuration settings that define the required fields for contact person data.
  
  Solution:
  To resolve the error, you should ensure that all required fields for the contact person are filled out correctly. Here are the steps you can take:
  
  
  Check Required Fields: Identify which fields are mandatory for the contact person in the context of your service request. Common fields may include:
  
  Name
  Email address
  Phone number
  Role or function
  
  
  
  Fill in the Data: Go back to the service request form and enter the necessary contact person data in the appropriate fields.
  
  
  Review Configuration: If you are an administrator or have access to configuration settings, check the settings related to contact person data in the relevant SAP module. Ensure that the required fields are correctly defined.
  
  
  User Training: If this error is frequently encountered by users, consider providing training or documentation to ensure they understand the importance of filling out contact person information.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the module you are working with, as there may be additional context or requirements.
  
  
  Contact Support: If the issue persists after ensuring all fields are filled out, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches that may address this error.
  User Roles: Ensure that the user has the appropriate permissions to enter contact person data.
  System Configuration: Review the configuration settings in the SAP system to ensure that the contact person fields are set up correctly.
  
  By following these steps, you should be able to resolve the EC_ESERVICE001 error and successfully enter the required contact person data.