How To Fix EC274 - Unable to display an old customer version

SAP Error Message - Details

• Message type: E = Error

• Message class: EC - Development environment: Menu Painter

• Message number: 274

• Message text: Unable to display an old customer version

What causes this issue?

Space is required to display an old customer version. However, this
space is occupied because another old customer version is currently
being displayed.

System Response

You enter maintenance without the old customer version being displayed.

How to fix this error?

Close the window which is displaying the customer version and select
the sub-object again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EC274 - Unable to display an old customer version ?

  The SAP error message EC274 "Unable to display an old customer version" typically occurs when there is an attempt to access a version of a customer master record that is no longer available or has been archived. This can happen for various reasons, such as data archiving processes, version management settings, or user permissions.
  Causes:
  
  Data Archiving: The customer version you are trying to access may have been archived as part of the data management process.
  Version Management: The system may not allow access to older versions of customer data due to configuration settings.
  User Permissions: The user may not have the necessary permissions to view older versions of customer records.
  Technical Issues: There may be a technical issue or bug in the SAP system that is preventing access to the required data.
  
  Solutions:
  
  
  Check Data Archiving:
  
  Verify if the customer version has been archived. If it has, you may need to restore it from the archive or access the archived data through the appropriate transaction codes (e.g., SARA for archiving).
  
  
  
  Review Version Management Settings:
  
  Check the configuration settings related to version management in the customer master data. Ensure that the system is set up to allow access to older versions if required.
  
  
  
  User Permissions:
  
  Ensure that the user has the necessary authorizations to view customer master data. This can be checked in the user roles and authorizations assigned to the user.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that fix known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data, such as XD03 (Display Customer), XD02 (Change Customer), and SARA (Archive Administration).
  Documentation: Review SAP documentation related to customer master data management and archiving processes for more detailed guidance.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the EC274 error in your SAP system.