How To Fix EB328 - Posting items have different invoicing service providers

SAP Error Message - Details

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 328

• Message text: Posting items have different invoicing service providers

What causes this issue?

All business partner items in a document must have the same service
provider to be invoiced.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE ISU_VERARB OBJECT DOKU ID TX

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Check whether all transactions are relevant to communication.
INCLUDE ISU_PENCIL OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EB328 - Posting items have different invoicing service providers ?

  The SAP error message EB328, which states "Posting items have different invoicing service providers," typically occurs during the processing of invoices or billing documents in the SAP system. This error indicates that the system has detected inconsistencies in the invoicing service providers associated with the line items in the document you are trying to post.
  Cause:
  
  Different Service Providers: The line items in the invoice or billing document are associated with different invoicing service providers. This can happen if the items come from different vendors or service providers that are not linked to the same invoicing entity.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned, leading to discrepancies in how service providers are assigned to different items.
  Data Entry Errors: Manual entry errors during the creation of the invoice or billing document can lead to inconsistencies in the service provider information.
  
  Solution:
  
  Review Line Items: Check the line items in the invoice or billing document to identify the different invoicing service providers. Ensure that all items are associated with the same service provider.
  Correct the Document: If you find that the line items are indeed associated with different service providers, you will need to either:
  
  Split the invoice into separate documents for each service provider.
  Change the service provider for the line items to ensure they are consistent.
  
  
  Configuration Check: If the issue persists, review the configuration settings related to invoicing service providers in your SAP system. Ensure that the settings are correctly defined and aligned with your business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB60 (Enter Incoming Invoice) or MIRO (Enter Invoice Document) where this error might occur.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that can resolve the issue.
  User Roles and Authorizations: Ensure that the user roles and authorizations are correctly set up, as this can sometimes affect the ability to post documents with multiple service providers.
  
  By following these steps, you should be able to identify the cause of the EB328 error and implement a solution to resolve it.