How To Fix EB268 - Error displaying print document &1 from the archive

SAP Error Message - Details

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 268

• Message text: Error displaying print document &1 from the archive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EB268 - Error displaying print document &1 from the archive ?

  The SAP error message EB268, which states "Error displaying print document &1 from the archive," typically occurs when there is an issue retrieving or displaying a print document that has been archived. This can happen for various reasons, including issues with the archive configuration, missing documents, or problems with the archive server.
  Causes:
  
  Missing Document: The document you are trying to access may not exist in the archive.
  Archive Configuration Issues: There may be a misconfiguration in the archive settings or the archive object.
  Authorization Issues: The user may not have the necessary permissions to access the archived document.
  Archive Server Issues: The archive server may be down or not reachable.
  Incorrect Archive Path: The path to the archive may be incorrect or the archive may not be properly mounted.
  Data Corruption: The archived data may be corrupted or not properly stored.
  
  Solutions:
  
  Check Document Existence: Verify that the document you are trying to access is indeed archived. You can do this by checking the archive database or using transaction SARA to view archived documents.
  Review Archive Configuration: Ensure that the archive object is correctly configured in the system. You can check this in transaction SARA under the relevant archive object.
  Check User Authorizations: Make sure that the user has the necessary authorizations to access the archived documents. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  Test Archive Server Connectivity: Ensure that the archive server is up and running and that there are no network issues preventing access to it.
  Verify Archive Path: Check the configuration for the archive path to ensure it is correct and accessible.
  Consult Logs: Review the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  Contact Basis Team: If the issue persists, it may be necessary to involve the SAP Basis team to investigate server issues or configuration problems.
  
  Related Information:
  
  Transaction Codes:
  
  SARA: Archive Administration
  SLG1: Application Log
  SARI: Archive Information System
  
  
  Documentation: Refer to SAP Help documentation for archiving and document retrieval for more detailed guidance on configuration and troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to error EB268.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.