How To Fix EAPP_BPEM002 - &1 of &2 clarification cases not assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: EAPP_BPEM - Messages for IS-U BPEM Applications

• Message number: 002

• Message text: &1 of &2 clarification cases not assigned

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EAPP_BPEM002 - &1 of &2 clarification cases not assigned ?

  The SAP error message EAPP_BPEM002 indicates that there are clarification cases that have not been assigned to any user or process. This error typically arises in the context of Business Process Management (BPM) or Business Process Execution (BPE) within SAP systems, particularly when dealing with workflows or cases that require attention.
  Cause:
  
  Unassigned Clarification Cases: The primary cause of this error is that there are clarification cases that have not been assigned to any user or process. This can happen if the workflow is not properly configured or if there are no available agents to take ownership of the cases.
  Configuration Issues: There may be issues in the configuration of the workflow or the business process that prevent cases from being assigned correctly.
  User Availability: If there are no users available or eligible to take on the clarification cases, the system will generate this error.
  Authorization Issues: Users may not have the necessary authorizations to be assigned to the clarification cases.
  
  Solution:
  
  Assign Clarification Cases: Manually assign the clarification cases to appropriate users or processes. This can often be done through the SAP GUI or the relevant application interface.
  Check Workflow Configuration: Review the workflow configuration to ensure that it is set up correctly. Make sure that the assignment rules are properly defined and that there are eligible users or groups to take on the cases.
  User Availability: Ensure that there are users available and eligible to be assigned to the clarification cases. This may involve checking user roles and responsibilities.
  Authorization Check: Verify that users have the necessary authorizations to be assigned to the clarification cases. Adjust roles and permissions as needed.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to Business Process Management and workflow configuration for best practices and guidelines.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant logs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.