How To Fix EAMS_BO302 - Priority of notification was not copied to order

SAP Error Message - Details

• Message type: E = Error

• Message class: EAMS_BO - Business Object Layer

• Message number: 302

• Message text: Priority of notification was not copied to order

What causes this issue?

You created a new maintenance order that is to be assigned to a
notification. The priority of the notification does not match the
priority of the order that is to be created.

System Response

The priority of the notification is not copied.

How to fix this error?

Select a valid priority for the order.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EAMS_BO302 - Priority of notification was not copied to order ?

  The SAP error message EAMS_BO302, which states "Priority of notification was not copied to order," typically occurs in the context of the SAP Plant Maintenance (PM) module when a maintenance notification is being converted into a maintenance order. This error indicates that the priority assigned to the notification is not being transferred to the order as expected.
  Cause:
  
  Configuration Issues: The priority field in the notification may not be properly configured to allow for copying to the order.
  Missing Data: The notification may not have a priority assigned, or the priority may not be valid for the order type being created.
  Custom Enhancements: Custom code or user exits may be interfering with the standard copying process.
  Order Type Settings: The settings for the specific order type may not allow for the copying of priority from notifications.
  
  Solution:
  
  Check Notification Priority: Ensure that the notification has a valid priority assigned before converting it to an order.
  Review Configuration:
  
  Go to the configuration settings for the PM module and check the settings related to notification and order types.
  Ensure that the copying of priority is enabled in the configuration.
  
  
  Check Order Type Settings:
  
  Verify the settings for the specific order type in transaction OIOA (Order Type Configuration) to ensure that it allows for the copying of priority from notifications.
  
  
  Custom Code Review: If there are any custom enhancements or user exits, review them to ensure they are not preventing the copying of the priority.
  SAP Notes: Check for any relevant SAP Notes that may address this issue or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: 
  
  IW21 (Create Notification)
  IW31 (Create Order)
  OIOA (Order Type Configuration)
  
  
  Documentation: Refer to SAP Help documentation for detailed information on notifications and order management in the PM module.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in the PM module for further assistance.