How To Fix EAI-CONVERTER-SERVER123 - Error converting CAD file &1 to jt file &2: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: EAI-CONVERTER-SERVER - From Converters (for example CAT -> JT) written by EAI

• Message number: 123

• Message text: Error converting CAD file &1 to jt file &2: &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EAI-CONVERTER-SERVER123 - Error converting CAD file &1 to jt file &2: &3 ?

  The SAP error message EAI-CONVERTER-SERVER123 indicates an issue with converting a CAD file to a JT (Jupiter Tessellation) file format. This error typically arises in environments where CAD data needs to be processed or converted for use in SAP applications, particularly in the context of Product Lifecycle Management (PLM) or Engineering Change Management.
  Causes:
  
  File Format Issues: The source CAD file may be in an unsupported or corrupted format that the converter cannot process.
  File Path Problems: The specified file paths for the CAD file or the output JT file may be incorrect or inaccessible.
  Insufficient Permissions: The user or service account running the conversion may not have the necessary permissions to read the CAD file or write the JT file.
  Converter Configuration: The conversion tool or server may not be properly configured, leading to failures in processing the files.
  Resource Limitations: The server may be running low on resources (CPU, memory, disk space), which can affect the conversion process.
  Software Bugs: There may be bugs or issues in the version of the conversion software being used.
  
  Solutions:
  
  Check File Formats: Ensure that the CAD file is in a supported format for conversion. If necessary, try converting the file to a different format before processing.
  Verify File Paths: Double-check the paths specified for both the input CAD file and the output JT file to ensure they are correct and accessible.
  Review Permissions: Ensure that the user or service account has the necessary permissions to access the files and directories involved in the conversion.
  Configuration Review: Check the configuration settings of the conversion tool or server to ensure they are set up correctly.
  Monitor Resources: Check the server's resource usage and ensure that it has enough CPU, memory, and disk space to perform the conversion.
  Update Software: If you suspect a bug, check for updates or patches for the conversion software and apply them as necessary.
  Consult Logs: Review the logs generated by the conversion process for more detailed error messages that can provide additional context on the failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the EAI-CONVERTER-SERVER123 error.
  Documentation: Refer to the official SAP documentation for the specific version of the software you are using to understand the supported file formats and conversion processes.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the EAI-CONVERTER-SERVER123 error message.