How To Fix /EACA/GL_CUST002 - The characteristic service could not be called

/EACA/GL_CUST002 - Overview

• Message type: E = Error

• Message class: /EACA/GL_CUST -

• Message number: 002

• Message text: The characteristic service could not be called

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /EACA/GL_CUST002 - The characteristic service could not be called ?

  The SAP error message /EACA/GL_CUST002 The characteristic service could not be called typically indicates an issue related to the characteristic service in the context of SAP's Advanced Compliance Reporting (ACR) or similar functionalities. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the underlying data.
  Possible Causes:
  
  
  
  Configuration Issues: The characteristic service may not be properly configured in the system. This could involve missing or incorrect settings in the relevant customizing transactions.
  
  
  Authorization Problems: The user executing the transaction may not have the necessary authorizations to access the characteristic service.
  
  
  Data Issues: There may be inconsistencies or missing data in the underlying tables that the characteristic service relies on.
  
  
  System Errors: There could be temporary issues with the SAP system, such as performance problems or system downtime.
  
  
  Missing or Inactive Services: The characteristic service itself may not be active or properly installed in the system.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration