How To Fix /EACA/GL_CUST002 - The characteristic service could not be called

SAP Error Message - Details

• Message type: E = Error

• Message class: /EACA/GL_CUST -

• Message number: 002

• Message text: The characteristic service could not be called

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /EACA/GL_CUST002 - The characteristic service could not be called ?

  The SAP error message /EACA/GL_CUST002 The characteristic service could not be called typically indicates an issue related to the characteristic service in the context of SAP's Advanced Compliance Reporting (ACR) or similar functionalities. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the underlying data.
  Possible Causes:
  
  
  Configuration Issues: The characteristic service may not be properly configured in the system. This could involve missing or incorrect settings in the relevant customizing transactions.
  
  
  Authorization Problems: The user executing the transaction may not have the necessary authorizations to access the characteristic service.
  
  
  Data Issues: There may be inconsistencies or missing data in the underlying tables that the characteristic service relies on.
  
  
  System Errors: There could be temporary issues with the SAP system, such as performance problems or system downtime.
  
  
  Missing or Inactive Services: The characteristic service itself may not be active or properly installed in the system.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings related to the characteristic service. Ensure that all necessary parameters are correctly set up.
  
  
  Verify Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the characteristic service.
  
  
  Data Validation: Investigate the underlying data for any inconsistencies or missing entries. Use transaction codes like SE11 or SE16 to check the relevant tables.
  
  
  System Health Check: Perform a system health check to identify any performance issues or errors in the system logs (transaction SM21).
  
  
  Activate Services: If the characteristic service is not active, you may need to activate it through the relevant transaction (e.g., SICF for HTTP services).
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), SM21 (System Log), and SICF (Maintain Services).
  SAP Notes: Regularly check for SAP Notes related to the characteristic service and the specific error message for updates or fixes.
  Documentation: Review SAP documentation related to the Advanced Compliance Reporting or the specific module you are working with for additional insights.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message /EACA/GL_CUST002.