How To Fix EA831 - IDoc '&' cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: EA - IDoc Basis Messages

• Message number: 831

• Message text: IDoc '&' cannot be deleted

What causes this issue?

IDoc number &v1& could not be deleted using program &v2&, routine &v3&.
An internal program error occurred. Determination of which IDocs can be
archived and which cannot be archived must take place in such a way
that this error does not occur.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EA831 - IDoc '&' cannot be deleted ?

  The SAP error message EA831 indicates that an IDoc (Intermediate Document) cannot be deleted. This error typically arises due to various reasons related to the IDoc's status or the system's configuration. Here are some common causes, potential solutions, and related information:
  Causes:
  
  IDoc Status: The IDoc may be in a status that does not allow deletion. For example, if the IDoc is already processed or has been acknowledged, it may not be eligible for deletion.
  Authorization Issues: The user attempting to delete the IDoc may not have the necessary authorizations to perform this action.
  System Configuration: Certain configurations in the SAP system may prevent the deletion of IDocs, especially if they are linked to business processes or have been processed in a way that requires retention.
  IDoc is in Use: The IDoc might be currently in use by another process or transaction, preventing its deletion.
  
  Solutions:
  
  Check IDoc Status: Use transaction code WE02 or WE05 to check the status of the IDoc. If the IDoc is in a status like "51" (error) or "03" (processed), you may need to handle it differently rather than deleting it.
  Authorization Check: Ensure that the user has the necessary authorizations to delete IDocs. This can be checked in transaction SU53 or by consulting with your security team.
  Use Transaction WE19: If you need to test or modify the IDoc, consider using transaction WE19, which allows you to create test IDocs based on existing ones.
  Consult with Basis Team: If the IDoc is locked or in use, consult with your Basis team to see if they can release it or provide insights into why it cannot be deleted.
  Custom Development: If the standard functionality does not meet your needs, consider developing a custom program to handle IDoc deletion, ensuring it adheres to your business rules.
  
  Related Information:
  
  IDoc Status Codes: Familiarize yourself with the various IDoc status codes to understand the lifecycle of an IDoc and when it can be deleted.
  SAP Notes: Check SAP Notes for any known issues or patches related to IDoc deletion. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation on IDocs for best practices and guidelines on managing IDocs effectively.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.