How To Fix EA380 - Could not write inbound IDoc queue

SAP Error Message - Details

• Message type: E = Error

• Message class: EA - IDoc Basis Messages

• Message number: 380

• Message text: Could not write inbound IDoc queue

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EA380 - Could not write inbound IDoc queue ?

  The SAP error message EA380, "Could not write inbound IDoc queue," typically indicates an issue with the processing of inbound IDocs (Intermediate Documents) in the SAP system. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution.
  Causes of EA380 Error
  
  
  Queue Table Issues: The IDoc queue table (like EDIDC or EDID4) may be locked or have issues that prevent writing new entries.
  
  
  Database Issues: There could be database-related problems, such as insufficient space, database locks, or connectivity issues.
  
  
  Configuration Issues: Incorrect configuration of the IDoc processing settings or partner profiles can lead to this error.
  
  
  Authorization Issues: The user or process attempting to write the IDoc may not have the necessary authorizations.
  
  
  System Performance: High system load or performance issues can lead to timeouts or failures in writing to the IDoc queue.
  
  
  IDoc Format Issues: If the IDoc structure does not match the expected format, it may cause issues during processing.
  
  
  Solutions to EA380 Error
  
  
  Check Queue Tables: 
  
  Use transaction codes like WE02 or WE05 to monitor IDocs and check for any locks or issues in the queue tables.
  If the tables are locked, you may need to unlock them or resolve the underlying issue.
  
  
  
  Database Health Check:
  
  Check the database for any issues, such as space availability or locks. You can use database administration tools or transaction codes like DB02 to monitor database performance.
  
  
  
  Review Configuration:
  
  Verify the configuration of the IDoc processing settings and partner profiles in transaction WE20. Ensure that all settings are correct and that the partner profiles are properly configured.
  
  
  
  Check Authorizations:
  
  Ensure that the user or process has the necessary authorizations to write to the IDoc queue. You can check user roles and authorizations in transaction SU01.
  
  
  
  Monitor System Performance:
  
  Use transaction SM37 to check for any long-running jobs or processes that may be affecting system performance. Address any performance bottlenecks.
  
  
  
  Validate IDoc Structure:
  
  Ensure that the IDoc being processed conforms to the expected structure. You can use transaction WE30 to check the IDoc type and structure.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as some issues may be resolved in newer versions.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  WE02 / WE05: Monitor IDocs
  WE20: Partner Profiles
  SM37: Job Monitoring
  SU01: User Maintenance
  DB02: Database Performance
  
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Logs: Review system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  
  By following these steps, you should be able to identify the root cause of the EA380 error and implement a solution to resolve it. If the issue persists, consider reaching out to SAP support for further assistance.