How To Fix EA335 - Presentation server error

SAP Error Message - Details

• Message type: E = Error

• Message class: EA - IDoc Basis Messages

• Message number: 335

• Message text: Presentation server error

What causes this issue?

The system tried to exchange data between the application server and
the presentation server.

System Response

An error occurred on the presentation server.

How to fix this error?

Please check the connection to the presentation server and if necessary
the current application server.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EA335 - Presentation server error ?

  The SAP error message EA335, which indicates a "Presentation server error," typically occurs when there are issues related to the communication between the SAP GUI (Graphical User Interface) and the SAP application server. This error can arise due to various reasons, including network issues, configuration problems, or issues with the SAP GUI itself.
  Causes of EA335 Presentation Server Error:
  
  
  Network Issues: Problems with the network connection between the client (SAP GUI) and the server can lead to this error. This includes issues like high latency, packet loss, or firewall restrictions.
  
  
  SAP GUI Configuration: Incorrect settings in the SAP GUI configuration can cause communication problems. This includes issues with the SAP GUI version or settings related to the connection type (e.g., HTTP, HTTPS, or SAP GUI for Java).
  
  
  Server Issues: The SAP application server may be experiencing problems, such as being down, overloaded, or misconfigured.
  
  
  Client-Side Issues: Problems with the local machine, such as insufficient resources, outdated software, or corrupted SAP GUI installation, can also lead to this error.
  
  
  Session Timeout: If the session has timed out due to inactivity, it may result in this error when trying to perform actions.
  
  
  Solutions to EA335 Presentation Server Error:
  
  
  Check Network Connection: Ensure that the network connection is stable and that there are no issues with firewalls or proxies that might be blocking the connection to the SAP server.
  
  
  Update SAP GUI: Make sure you are using the latest version of the SAP GUI. Sometimes, compatibility issues can arise with older versions.
  
  
  Reconfigure SAP GUI: Review the SAP GUI settings and ensure that they are correctly configured for your environment. This includes checking the connection type and server details.
  
  
  Restart SAP GUI: Close and reopen the SAP GUI. Sometimes, simply restarting the application can resolve temporary glitches.
  
  
  Check Server Status: Verify that the SAP application server is up and running. You may need to contact your system administrator to check the server status.
  
  
  Clear Cache: Clear the cache of the SAP GUI. This can sometimes resolve issues related to corrupted temporary files.
  
  
  Check for Session Timeouts: If you suspect that session timeouts are causing the issue, try logging in again or adjusting the timeout settings if you have the necessary permissions.
  
  
  Consult Logs: Check the SAP GUI logs and the application server logs for any additional error messages or information that can help diagnose the issue.
  
  
  Related Information:
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the EA335 error. SAP frequently updates its knowledge base with solutions for common problems.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  
  Documentation: Refer to the official SAP documentation for troubleshooting SAP GUI issues, which may provide additional insights and steps to resolve the error.
  
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your IT support team or SAP support for further investigation.