How To Fix EA004 - Error when writing statistic record

SAP Error Message - Details

• Message type: E = Error

• Message class: EA - IDoc Basis Messages

• Message number: 004

• Message text: Error when writing statistic record

What causes this issue?

Statisitc records should be written for CCMS monitoring during IDoc
processing. Due to technical problems this did not happen.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The CCMS statistics for IDoc processing contains too few values.

Procedure for System Administrators

You must notify your system administration.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EA004 - Error when writing statistic record ?

  The SAP error message EA004, which indicates "Error when writing statistic record," typically occurs when there is an issue with the system's ability to write statistical data to the database. This can happen for various reasons, including database issues, configuration problems, or authorization issues.
  Causes of EA004 Error
  
  
  Database Issues: 
  
  The database may be locked or experiencing performance issues.
  There may be insufficient space in the database to write new records.
  
  
  
  Authorization Problems: 
  
  The user executing the transaction may not have the necessary authorizations to write to the statistics table.
  
  
  
  Configuration Issues: 
  
  Incorrect configuration settings in the SAP system related to statistics recording.
  Issues with the specific application or module that is trying to write the statistics.
  
  
  
  System Performance: 
  
  High system load or performance bottlenecks can lead to timeouts or failures in writing records.
  
  
  
  Transport Issues: 
  
  If the error occurs after a transport, it may be due to missing objects or inconsistencies in the transported objects.
  
  
  
  Solutions to EA004 Error
  
  
  Check Database Status:
  
  Verify that the database is up and running without issues. Check for locks or performance problems.
  Ensure there is enough space in the database for new records.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to write to the statistics tables.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to statistics recording in the relevant application area.
  Ensure that all necessary settings are correctly configured.
  
  
  
  Monitor System Performance:
  
  Use transaction codes like ST22 (Dump Analysis) and SM21 (System Log) to check for any system performance issues or dumps that may provide more context on the error.
  
  
  
  Check Transport Logs:
  
  If the error occurred after a transport, review the transport logs for any errors or warnings that may indicate missing objects or inconsistencies.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information
  
  
  Transaction Codes: 
  
  ST22 (Dump Analysis)
  SM21 (System Log)
  SM37 (Job Monitoring)
  
  
  
  SAP Notes: 
  
  Always check the SAP Support Portal for the latest notes related to the EA004 error, as they may provide specific fixes or workarounds.
  
  
  
  Documentation: 
  
  Review the official SAP documentation for the specific module or application where the error occurred for additional troubleshooting steps.
  
  
  
  By following these steps, you should be able to identify and resolve the underlying cause of the EA004 error in your SAP system.