How To Fix E_ACTION172 - Approval Group and Infotype aren't supported to find related person.

SAP Error Message - Details

• Message type: E = Error

• Message class: E_ACTION - E-Actions

• Message number: 172

• Message text: Approval Group and Infotype aren't supported to find related person.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message E_ACTION172 - Approval Group and Infotype aren't supported to find related person. ?

  The SAP error message E_ACTION172 indicates that there is an issue with the approval group and infotype configuration when trying to find a related person in the system. This error typically arises in the context of workflows or approval processes where the system is unable to identify the appropriate personnel based on the specified criteria.
  Cause:
  
  Configuration Issues: The approval group or infotype may not be properly configured in the system. This could be due to missing entries or incorrect settings in the relevant tables.
  Missing Data: The infotype data for the employee or the approval group may not exist or may not be correctly maintained.
  Authorization Issues: The user may not have the necessary authorizations to access the approval group or infotype data.
  Custom Development: If there are custom workflows or enhancements, they may not be correctly implemented or may have bugs that lead to this error.
  
  Solution:
  
  
  Check Configuration:
  
  Verify the configuration of the approval groups and infotypes in the relevant customizing settings (e.g., transaction codes like SPRO).
  Ensure that the infotype is correctly assigned to the relevant personnel actions.
  
  
  
  Maintain Infotype Data:
  
  Use transaction PA30 to check if the infotype data for the employee is maintained correctly.
  Ensure that the approval group is assigned to the relevant personnel.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have access to the necessary infotypes and approval groups.
  Use transaction SU53 to analyze any authorization issues after the error occurs.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the workflow or program that is generating the error to identify the root cause.
  Look for any custom code that may be affecting the standard behavior.
  
  
  
  Consult Documentation:
  
  Review SAP Notes and documentation related to the specific version of SAP you are using. There may be known issues or patches available.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  PA30 (Maintain HR Master Data)
  SPRO (SAP Reference IMG)
  SWDD (Workflow Builder)
  
  
  Infotypes: Infotypes are data structures in SAP HR that store employee-related information. Common infotypes include 0001 (Organizational Assignment), 0002 (Personal Data), etc.
  Approval Groups: These are used in workflows to define which users or roles are responsible for approving certain actions.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the E_ACTION172 error message in SAP.