How To Fix E9192 - Division of service type &1 does not correspond to div. of installation

SAP Error Message - Details

• Message type: E = Error

• Message class: E9 - General IS-U Error Messages

• Message number: 192

• Message text: Division of service type &1 does not correspond to div. of installation

What causes this issue?

The division of the service type is not the division of the current
utility installation.

System Response

The installation could not be saved.

How to fix this error?

Select a service type that was created for the division of the current
utility installation.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E9192 - Division of service type &1 does not correspond to div. of installation ?

  The SAP error message E9192 indicates a mismatch between the service type and the division of the installation in the context of service management or sales and distribution processes. This error typically arises when the service type assigned to a particular transaction does not align with the division of the installation or customer master data.
  Cause:
  
  Mismatch in Configuration: The service type you are trying to use is not configured to be associated with the division of the installation.
  Incorrect Master Data: The customer or installation data may have been set up incorrectly, leading to a division mismatch.
  Service Type Assignment: The service type may not be assigned to the correct division in the system configuration.
  
  Solution:
  
  
  Check Service Type Configuration:
  
  Go to the configuration settings for service types in SAP (Transaction code: SPRO).
  Navigate to the relevant path for service management or sales and distribution.
  Ensure that the service type is correctly assigned to the appropriate division.
  
  
  
  Verify Installation and Customer Data:
  
  Check the installation data (Transaction code: IE03 for viewing installations).
  Ensure that the division assigned to the installation matches the division of the service type.
  If necessary, update the installation data to reflect the correct division.
  
  
  
  Review Customer Master Data:
  
  Check the customer master data (Transaction code: XD03 for viewing customer data).
  Ensure that the division in the customer master matches the division of the service type being used.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to service management and divisions to ensure that you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations and data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), IE03 (Display Installation), and XD03 (Display Customer).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may resolve the issue.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to service types, installations, and customer data.
  
  By following these steps, you should be able to identify and resolve the cause of the E9192 error in SAP.