How To Fix E9172 - You are not authorized to create a customer in account group &1

SAP Error Message - Details

• Message type: E = Error

• Message class: E9 - General IS-U Error Messages

• Message number: 172

• Message text: You are not authorized to create a customer in account group &1

What causes this issue?

You create a standard customer by creating a business partner and
entering a reference customer. You must have special authorization to
create only reference customers via this transaction.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E9172 - You are not authorized to create a customer in account group &1 ?

  The SAP error message E9172, which states "You are not authorized to create a customer in account group &1," typically occurs when a user attempts to create a customer record in SAP but lacks the necessary authorization for the specified account group.
  Cause:
  
  Authorization Issues: The user does not have the required authorization object to create a customer in the specified account group. This is often due to missing roles or permissions assigned to the user profile.
  Account Group Restrictions: The account group may have specific restrictions that limit who can create customers within that group.
  User Role Configuration: The roles assigned to the user may not include the necessary permissions for the transaction code used to create the customer.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to check the authorization failure. This will show which authorization object is missing.
  Review the user’s roles and authorizations in transaction code SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Modify User Roles:
  
  If you have the necessary permissions, you can add the required authorization objects to the user’s role. The relevant authorization object for customer creation is typically F_BKPF_BSA (for accounting) or F_KNA1_AKT (for customer master data).
  If you do not have the necessary permissions, contact your SAP security administrator or the person responsible for user roles in your organization to request the required access.
  
  
  
  Account Group Settings:
  
  Check the configuration of the account group in transaction code OBD2 (Define Account Groups). Ensure that the account group is set up correctly and that there are no restrictions preventing the user from creating customers.
  
  
  
  Testing:
  
  After making changes to the user roles or account group settings, test the customer creation process again to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  OBD2: Define Account Groups
  
  
  
  Authorization Objects:
  
  F_BKPF_BSA: Authorization for accounting documents
  F_KNA1_AKT: Authorization for customer master data
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on authorization objects and account group settings.
  
  
  If the issue persists after following these steps, further investigation may be required, potentially involving SAP support or a deeper review of the system configuration.