How To Fix E7563 - Point of delivery was changed

SAP Error Message - Details

• Message type: E = Error

• Message class: E7 - IS-U master data

• Message number: 563

• Message text: Point of delivery was changed

What causes this issue?

Premise &V1& in the point of delivery (for example &V2&) was replaced by
the new premise &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E7563 - Point of delivery was changed ?

  The SAP error message E7563, which states "Point of delivery was changed," typically occurs in the context of billing or contract management within the SAP system, particularly in modules like SAP IS-U (Industry Solution for Utilities) or SAP SD (Sales and Distribution). This error indicates that there has been a change in the point of delivery (POD) associated with a transaction, which can lead to inconsistencies or issues in processing.
  Causes:
  
  Change in Master Data: The point of delivery may have been changed in the master data, such as customer master or contract account, which is not aligned with the current transaction.
  Incorrect Configuration: There may be configuration issues in the system that do not allow for the current point of delivery to be processed correctly.
  Data Migration Issues: If data has been migrated from another system or during an upgrade, inconsistencies may arise that lead to this error.
  User Actions: A user may have inadvertently changed the point of delivery during transaction processing.
  
  Solutions:
  
  Verify Master Data: Check the master data for the customer and the point of delivery to ensure that they are correctly set up and consistent with the transaction being processed.
  Review Transaction Details: Look at the specific transaction that triggered the error to identify any discrepancies in the point of delivery.
  Check Configuration Settings: Review the configuration settings in the SAP system related to the point of delivery and ensure they are set up correctly.
  Consult Change Logs: If applicable, check the change logs to see if there were any recent changes made to the point of delivery that could have triggered the error.
  Revert Changes: If the point of delivery was changed recently and is causing issues, consider reverting it to the previous state if possible.
  Contact Support: If the issue persists and cannot be resolved through the above steps, it may be necessary to contact SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VD02 (Change Customer), VD03 (Display Customer), or EL31 (Display Point of Delivery) to help troubleshoot the issue.
  Documentation: Review SAP documentation or notes related to error E7563 for any specific guidance or patches that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.