How To Fix E2EIE_IC_MESSAGES019 - Unable to fetch Email IDs.

SAP Error Message - Details

• Message type: E = Error

• Message class: E2EIE_IC_MESSAGES - Message Class for Implementation Cockpit

• Message number: 019

• Message text: Unable to fetch Email IDs.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message E2EIE_IC_MESSAGES019 - Unable to fetch Email IDs. ?

  The SAP error message E2EIE_IC_MESSAGES019: Unable to fetch Email IDs typically occurs in the context of SAP's Integration and Extension services, particularly when dealing with email notifications or communications within the system. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The email configuration settings in SAP may not be set up correctly. This includes SMTP server settings, email templates, or user settings.
  Missing Email IDs: The system may not have valid email addresses associated with the users or entities that are supposed to receive the emails.
  Authorization Issues: The user or service account attempting to fetch the email IDs may not have the necessary permissions.
  System Errors: There could be underlying system issues, such as connectivity problems with the email server or database issues.
  Data Integrity Issues: There may be inconsistencies or missing data in the relevant tables that store email addresses.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP settings in the SAP system. Ensure that the SMTP server is correctly configured and reachable.
  Check the email configuration in transaction code SCOT (SAPconnect) to ensure that all settings are correct.
  
  
  
  Validate Email Addresses:
  
  Ensure that the users or entities have valid email addresses assigned. You can check this in the user master records (transaction code SU01) or relevant business partner records.
  
  
  
  Review Authorizations:
  
  Check the authorization roles assigned to the user or service account. Ensure that they have the necessary permissions to access email-related functions.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction code SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Test Email Functionality:
  
  Use transaction code SOST to check the status of sent emails and see if there are any errors logged there.
  Perform a test email send to verify that the email functionality is working as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or the official SAP Help Portal for any known issues or patches related to this error message.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SU01: User Maintenance
  SOST: Send Requests
  SLG1: Application Log
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review the SAP documentation related to email configuration and integration scenarios for best practices and troubleshooting tips.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the error message E2EIE_IC_MESSAGES019.