How To Fix E2043 - Internal error in the help system

SAP Error Message - Details

• Message type: E = Error

• Message class: E2 - DE Data Dictionary

• Message number: 043

• Message text: Internal error in the help system

What causes this issue?

An error occurred when calling the help system.
The error was possibly specified in a previous message.

System Response

The online manual cannot be displayed at the moment.

How to fix this error?

This error can only occur if there is a general error with the online
help, for example, if a connection error occurred, if the online help
was not installed correctly, if the links to the documents in table
IWREFERENC are missing or faulty.
Check if the online help is correctly installed and functional, or
inform the SAP hotline.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message E2043 - Internal error in the help system ?

  The SAP error message E2043, which indicates "Internal error in the help system," typically arises when there is an issue with the SAP Help System or the documentation that is being accessed. This error can occur due to various reasons, including:
  Causes:
  
  Corrupted Help Files: The help files or documentation may be corrupted or not properly installed.
  System Configuration Issues: There may be configuration issues in the SAP system that affect the help system.
  Network Issues: If the help system is trying to access online resources, network connectivity issues could lead to this error.
  Version Mismatch: The version of the help files may not match the version of the SAP system you are using.
  Browser Compatibility: If you are accessing the help system through a web browser, there may be compatibility issues with the browser being used.
  
  Solutions:
  
  Check Help Files: Ensure that the help files are correctly installed and not corrupted. You may need to reinstall or update the help files.
  System Configuration: Review the configuration settings for the help system in the SAP system. Ensure that all necessary parameters are set correctly.
  Network Connectivity: Verify that there are no network issues preventing access to online help resources. Check your internet connection and firewall settings.
  Update SAP System: Ensure that your SAP system is up to date with the latest patches and updates, as these may resolve known issues with the help system.
  Browser Settings: If accessing help through a browser, try using a different browser or clearing the cache and cookies of the current browser.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP Notes often provide fixes or workarounds for known issues.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  Documentation: Review the official SAP documentation for your version of the software to ensure that you are following the correct procedures for accessing help.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to diagnose and resolve the E2043 error in the SAP help system.