How To Fix DV502 - Incorrect output device

SAP Error Message - Details

• Message type: E = Error

• Message class: DV - EHS: Messages for Report Shipping

• Message number: 502

• Message text: Incorrect output device

What causes this issue?

The output device specified is incorrect.

System Response

The system rejects the entry.

How to fix this error?

Check the key for the output device.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DV502 - Incorrect output device ?

  The SAP error message DV502 "Incorrect output device" typically occurs when there is an issue with the output device configuration in the SAP system. This error can arise in various scenarios, such as when trying to print a document or generate a report.
  Cause:
  
  Incorrect Output Device Name: The output device specified in the print settings may not exist or may be incorrectly spelled.
  Device Not Configured: The output device may not be configured correctly in the SAP system.
  User Authorization: The user may not have the necessary authorizations to access the specified output device.
  Device Status: The output device may be offline or not available for use.
  Device Type: The device type may not be compatible with the document being printed.
  
  Solution:
  
  
  Check Output Device Name:
  
  Verify that the output device name is correct. You can do this by going to the transaction code SPAD (Spool Administration) and checking the list of configured output devices.
  
  
  
  Configure Output Device:
  
  If the output device does not exist, you may need to create it in SPAD. Ensure that the device is properly configured with the correct settings.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to use the output device. This can be checked in the user profile or by consulting with your SAP security administrator.
  
  
  
  Check Device Status:
  
  Verify that the output device is online and available. You can check the status in SPAD or by consulting with the system administrator responsible for the printers.
  
  
  
  Review Device Type:
  
  Ensure that the device type is compatible with the document format you are trying to print. If necessary, change the device type in the print settings.
  
  
  
  Test Printing:
  
  After making the necessary changes, try to print again to see if the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration - to manage output devices.
  SP01: Spool Request - to view spool requests and their statuses.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring output devices and troubleshooting printing issues.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to output devices and printing.
  
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.