How To Fix DV367 - Document format &1 is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: DV - EHS: Messages for Report Shipping

• Message number: 367

• Message text: Document format &1 is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DV367 - Document format &1 is not supported ?

  The SAP error message DV367, which states "Document format &1 is not supported," typically occurs when you are trying to upload or process a document in a format that SAP does not recognize or support. This can happen in various contexts, such as when dealing with document management, file uploads, or data imports.
  Causes:
  
  Unsupported File Format: The document you are trying to upload is in a format that SAP does not support (e.g., trying to upload a .docx file when only .pdf or .txt files are allowed).
  Incorrect MIME Type: The MIME type of the file may not be correctly recognized by SAP.
  Configuration Issues: The system may not be configured to handle certain document types due to missing settings or parameters.
  Version Compatibility: The version of SAP you are using may not support the document format you are trying to use.
  
  Solutions:
  
  Check Supported Formats: Verify the list of supported document formats in your SAP system. This can usually be found in the documentation or configuration settings.
  Convert Document: If the document format is not supported, convert the document to a supported format (e.g., convert a .docx file to .pdf or .txt).
  Update MIME Types: If you have administrative access, check the MIME type settings in the SAP system to ensure that the document type is correctly configured.
  System Configuration: Review the configuration settings related to document management or file uploads in your SAP system. Ensure that all necessary parameters are set correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this issue. There may be patches or updates that resolve compatibility issues with certain document formats.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if you suspect it may be a bug or a deeper configuration issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for your specific module or application to understand the supported document formats and any related configuration settings.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the DV367 error and implement a suitable solution.