How To Fix DTINF014 - An internal error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: DTINF - Information Retrieval Framework texts

• Message number: 014

• Message text: An internal error occurred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DTINF014 - An internal error occurred ?

  The SAP error message DTINF014, which states "An internal error occurred," is a generic error message that can arise from various issues within the SAP system. Here are some potential causes, solutions, and related information to help you troubleshoot this error:
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, which can lead to internal errors.
  Configuration Issues: Incorrect configuration settings in the SAP system can trigger this error.
  System Bugs: There may be bugs in the SAP software or specific transactions that lead to this error.
  Authorization Issues: Lack of proper authorizations for the user executing the transaction can also result in internal errors.
  Performance Issues: System performance problems, such as memory shortages or database locks, can cause internal errors.
  Transport Issues: If the error occurs after a transport, it may be due to missing objects or dependencies.
  
  Solutions:
  
  Check Logs: Review the system logs (transaction codes SLG1 or ST22) for more detailed error messages that can provide insights into the root cause.
  Data Validation: Ensure that the data being processed is valid and consistent. Check for any missing or incorrect entries.
  Configuration Review: Verify the configuration settings related to the transaction or process that triggered the error.
  User Authorizations: Check if the user has the necessary authorizations to perform the action that resulted in the error.
  System Performance: Monitor system performance and check for any resource bottlenecks. Consider restarting the application server if necessary.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error.
  Reproduce the Error: Try to reproduce the error in a test environment to better understand the conditions that lead to it.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like ST22 (Dump Analysis), SLG1 (Application Log), and SM21 (System Log) to gather more information about the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review SAP documentation related to the specific module or transaction where the error occurred for any additional troubleshooting steps.
  
  Since DTINF014 is a generic error, the specific context in which it occurs is crucial for effective troubleshooting. Always ensure that you have the latest updates and patches applied to your SAP system, as these can often resolve known issues.