/DSD/SL_FSR049 - Material &1 is not allowed for customer &2 due to exclusion

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/SL_FSR -

• Message number: 049

• Message text: Material &1 is not allowed for customer &2 due to exclusion

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/SL_FSR049 - Material &1 is not allowed for customer &2 due to exclusion ?

  The SAP error message /DSD/SL_FSR049 Material &1 is not allowed for customer &2 due to exclusion typically occurs in the context of SAP's Direct Store Delivery (DSD) or Sales and Distribution (SD) modules. This error indicates that a specific material (product) is not permitted for a particular customer due to exclusion settings in the system.
  Cause:
  
  Exclusion Settings: The material has been explicitly excluded for the customer in the system. This could be due to business rules, contractual agreements, or specific customer requirements.
  Customer-Material Info Record: There may be a customer-material info record that specifies the exclusion of the material for that customer.
  Sales Area Configuration: The sales area configuration might not allow the sale of that material to the specified customer.
  Material Status: The material might be in a status that prevents it from being sold to certain customers (e.g., blocked for sales).
  
  Solution:
  
  
  Check Exclusion Settings: Review the exclusion settings for the customer and the material. This can typically be done in the customer master data or material master data.
  
  Navigate to the customer master record and check if there are any specific exclusions for the material.
  Check the material master record for any restrictions related to sales.
  
  
  
  Customer-Material Info Record: If applicable, check the customer-material info record to see if the material is marked as excluded for that customer.
  
  You can access this via transaction code VD03 (Display Customer-Material Info).
  
  
  
  Sales Area Configuration: Ensure that the sales area configuration allows the sale of the material to the customer. This can involve checking the sales organization, distribution channel, and division settings.
  
  
  Material Status: Verify the status of the material to ensure it is not blocked for sales. You can check this in the material master data using transaction code MM03.
  
  
  Consult with Business Users: If the exclusion is intentional, consult with the relevant business users or departments (e.g., sales, marketing) to understand the rationale behind the exclusion and whether it should be modified.
  
  
  Adjust Exclusion Settings: If it is determined that the exclusion should be lifted, you may need to adjust the settings in the customer master or the customer-material info record accordingly.
  
  
  Related Information:
  
  Transaction Codes:
  
  VD03: Display Customer
  MM03: Display Material
  VD02: Change Customer
  MM02: Change Material
  
  
  Documentation: Refer to SAP documentation or help files for more detailed information on managing customer and material data.
  User Roles: Ensure that you have the necessary permissions to view and modify customer and material data in SAP.
  
  If the issue persists after checking these areas, it may be beneficial to involve your SAP support team or a consultant for further investigation.