How To Fix /DSD/RP_MESSAGE068 - Generating shipment(s) for new customers

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/RP_MESSAGE -

• Message number: 068

• Message text: Generating shipment(s) for new customers

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/RP_MESSAGE068 - Generating shipment(s) for new customers ?

  The SAP error message /DSD/RP_MESSAGE068 typically occurs in the context of the Direct Store Delivery (DSD) module when generating shipments for new customers. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution.
  Cause:
  
  Customer Master Data Issues: The new customer may not have been fully set up in the system. This includes missing or incomplete master data such as address, payment terms, or sales area data.
  Sales Area Configuration: The sales area for the new customer might not be configured correctly. This includes the combination of sales organization, distribution channel, and division.
  Credit Management: If credit management is enabled, the new customer may not have sufficient credit limits or may be blocked for credit reasons.
  Missing Pricing Conditions: There may be no pricing conditions set up for the new customer, which can prevent shipment generation.
  Incompatibility with Existing Processes: The new customer may not be compatible with existing processes or configurations in the DSD module.
  
  Solution:
  
  Check Customer Master Data: Ensure that the customer master data is complete and accurate. Verify that all necessary fields are filled out, including address, payment terms, and sales area data.
  Review Sales Area Configuration: Confirm that the sales area for the new customer is correctly set up in the system. This includes checking the sales organization, distribution channel, and division.
  Credit Management Review: If credit management is in place, check the credit limit and status of the new customer. Adjust the credit settings if necessary.
  Pricing Conditions: Ensure that appropriate pricing conditions are set up for the new customer. This may involve creating or adjusting pricing records in the system.
  Consult Documentation: Review any relevant SAP documentation or notes related to the DSD module and the specific error message for additional guidance.
  Testing: After making the necessary adjustments, test the shipment generation process again to ensure that the issue has been resolved.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for specific patches or updates that may address the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), VD01 (Create Customer for Sales Area), and VK11 (Create Pricing Condition) to manage customer data and pricing.
  User Roles and Authorizations: Ensure that the user attempting to generate the shipment has the necessary authorizations to access and modify customer data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in the DSD module for further assistance.