How To Fix /DSD/RP_MESSAGE016 - Customer &1 is contained in at least two visit lists (&2 and &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/RP_MESSAGE -

• Message number: 016

• Message text: Customer &1 is contained in at least two visit lists (&2 and &3)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/RP_MESSAGE016 - Customer &1 is contained in at least two visit lists (&2 and &3) ?

  The SAP error message /DSD/RP_MESSAGE016 indicates that a specific customer (denoted as &1) is included in at least two different visit lists (identified as &2 and &3). This situation typically arises in the context of SAP's Direct Store Delivery (DSD) or similar applications where visit lists are used to manage customer visits and deliveries.
  Cause:
  
  Duplicate Entries: The customer has been assigned to multiple visit lists, which can happen due to data entry errors or incorrect configuration in the system.
  Visit List Configuration: The configuration of visit lists may allow for overlapping customer assignments, leading to this error when trying to process or execute a specific action related to the visit lists.
  Data Integrity Issues: There may be issues with data integrity or consistency in the system, causing the same customer to appear in multiple lists unintentionally.
  
  Solution:
  
  Review Visit Lists: Check the visit lists identified in the error message (&2 and &3) to confirm that the customer (&1) is indeed listed in both. You can do this by navigating to the relevant transaction or report that displays visit lists.
  Remove Duplicates: If the customer is found in both lists and it is not intended, remove the customer from one of the visit lists to resolve the conflict.
  Adjust Configuration: If this situation occurs frequently, consider reviewing the configuration of visit lists to prevent overlapping assignments in the future. This may involve adjusting rules or settings related to customer assignments.
  Data Cleanup: Perform a data cleanup to ensure that customers are not incorrectly assigned to multiple lists. This may involve running reports or queries to identify and rectify any inconsistencies.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing visit lists and resolving related errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that deal with visit lists, such as /DSD/VL for managing visit lists or /DSD/VC for customer visit management.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to modify visit lists, as this can impact their ability to resolve the error.
  SAP Notes: Check for any SAP Notes related to this error message or visit list management, as there may be patches or updates that address known issues.
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.