How To Fix /DSD/ME_CPT236 - ME device ID &1 is already connected to tour ID &2

/DSD/ME_CPT236 - Overview

• Message type: E = Error

• Message class: /DSD/ME_CPT -

• Message number: 236

• Message text: ME device ID &1 is already connected to tour ID &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/ME_CPT236 - ME device ID &1 is already connected to tour ID &2 ?

  The SAP error message /DSD/ME_CPT236 indicates that a specific mobile device (identified by the device ID) is already connected to a particular tour (identified by the tour ID). This typically occurs in the context of SAP's Direct Store Delivery (DSD) or Mobile Sales applications, where devices are used to manage deliveries and sales processes.
  
  Cause:
  
  Device Already Assigned: The device you are trying to connect is already assigned to another tour. This can happen if the device was not properly disconnected from the previous tour or if there was an attempt to connect the same device to multiple tours simultaneously.
  Session Management Issues: There may be issues with session management, where the system does not recognize that the device has been disconnected from the previous tour.
  User Error: The user may have mistakenly attempted to connect the device to a new tour without first disconnecting it from the current one.
  
  
  Solution:
  
  Disconnect the Device: Ensure that