How To Fix /DSD/ME_CPT236 - ME device ID &1 is already connected to tour ID &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/ME_CPT -

• Message number: 236

• Message text: ME device ID &1 is already connected to tour ID &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/ME_CPT236 - ME device ID &1 is already connected to tour ID &2 ?

  The SAP error message /DSD/ME_CPT236 indicates that a specific mobile device (identified by the device ID) is already connected to a particular tour (identified by the tour ID). This typically occurs in the context of SAP's Direct Store Delivery (DSD) or Mobile Sales applications, where devices are used to manage deliveries and sales processes.
  Cause:
  
  Device Already Assigned: The device you are trying to connect is already assigned to another tour. This can happen if the device was not properly disconnected from the previous tour or if there was an attempt to connect the same device to multiple tours simultaneously.
  Session Management Issues: There may be issues with session management, where the system does not recognize that the device has been disconnected from the previous tour.
  User Error: The user may have mistakenly attempted to connect the device to a new tour without first disconnecting it from the current one.
  
  Solution:
  
  Disconnect the Device: Ensure that the device is properly disconnected from the current tour. This can usually be done through the mobile application or the SAP backend.
  Check Device Status: Verify the status of the device in the system to see if it is still linked to the previous tour. If it is, you may need to manually disconnect it.
  Restart the Application: Sometimes, simply restarting the mobile application or the device can resolve session-related issues.
  Consult Logs: Check the application logs for any additional error messages or warnings that might provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that might address this specific error or provide patches/updates that could resolve the issue.
  Documentation: Review the documentation for the specific SAP module you are using (e.g., DSD, Mobile Sales) for best practices on device management and tour assignments.
  User Training: Ensure that users are trained on the proper procedures for connecting and disconnecting devices to avoid this error in the future.
  
  By following these steps, you should be able to resolve the error and ensure that devices are properly managed within the SAP system.