How To Fix /DSD/ME077 - Tour &1 already sent to device; Inbound terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/ME -

• Message number: 077

• Message text: Tour &1 already sent to device; Inbound terminated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/ME077 - Tour &1 already sent to device; Inbound terminated ?

  The SAP error message /DSD/ME077 Tour &1 already sent to device; Inbound terminated typically occurs in the context of the SAP Direct Store Delivery (DSD) module, particularly when dealing with mobile devices used for delivery and route management. This error indicates that a tour (route) has already been sent to a mobile device, and any further attempts to send the same tour are being blocked, leading to the termination of the inbound process.
  Cause:
  
  Duplicate Tour Sending: The primary cause of this error is that the system is trying to send a tour that has already been dispatched to the mobile device. This can happen if there are multiple attempts to send the same tour due to user error or system configuration issues.
  Device Status: The mobile device may still be processing the previous tour, or it may not have acknowledged the receipt of the tour properly.
  System Configuration: There may be issues with the configuration of the DSD module or the communication settings between the SAP system and the mobile device.
  
  Solution:
  
  Check Device Status: Verify the status of the mobile device to ensure it is ready to receive new tours. If the device is still processing the previous tour, wait until it is completed.
  Review Tour Status: Check the status of the tour in the SAP system. If it has already been sent, you may need to cancel or complete the existing tour before attempting to send it again.
  Re-Send Tour: If the tour needs to be resent, ensure that the previous instance is properly acknowledged or cleared from the device.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Configuration Check: Ensure that the DSD configuration settings are correct and that there are no issues with the communication setup between the SAP system and the mobile device.
  Consult Documentation: Refer to SAP documentation or support notes related to the DSD module for any specific instructions or known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the DSD module and this specific error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /DSD/TOUR for managing tours and /DSD/DEVICE for device management.
  User Training: Ensure that users are trained on the proper procedures for sending tours to avoid duplicate sending.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps taken to resolve it.
  
  By following these steps, you should be able to diagnose and resolve the error message /DSD/ME077 Tour &1 already sent to device; Inbound terminated.