How To Fix /DSD/HH105 - Customer &1 cannot be found

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/HH -

• Message number: 105

• Message text: Customer &1 cannot be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/HH105 - Customer &1 cannot be found ?

  The SAP error message /DSD/HH105 Customer &1 cannot be found typically occurs in the context of the SAP Direct Store Delivery (DSD) module. This error indicates that the system is unable to locate the customer record associated with the specified customer ID (represented by &1).
  Causes:
  
  Customer Not Created: The customer may not have been created in the system.
  Incorrect Customer ID: The customer ID entered may be incorrect or misspelled.
  Customer Deactivation: The customer record may have been deactivated or marked for deletion.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules.
  Authorization Issues: The user may not have the necessary permissions to access the customer data.
  
  Solutions:
  
  Verify Customer ID: Check the customer ID for any typographical errors. Ensure that the ID you are using is correct.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to verify if the customer exists in the system.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record using transaction codes XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  Check Customer Status: Ensure that the customer is active and not marked for deletion. You can check this in the customer master data.
  Review Authorizations: Ensure that the user has the necessary authorizations to view customer data. This may require coordination with your SAP security team.
  Data Synchronization: If your organization uses multiple systems, ensure that the customer data is synchronized across all relevant systems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as XD01, XD02, XD03, VD01, VD02, and VD03.
  SAP Notes: Check SAP Notes for any known issues or patches related to the DSD module and customer management.
  Documentation: Review SAP documentation for the DSD module to understand how customer data is managed and any specific configurations that may affect customer visibility.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP's official support channels for further assistance.