How To Fix /DSD/DX020 - Please enter customer number or GLN

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/DX -

• Message number: 020

• Message text: Please enter customer number or GLN

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/DX020 - Please enter customer number or GLN ?

  The SAP error message /DSD/DX020 Please enter customer number or GLN typically occurs in the context of the SAP Direct Store Delivery (DSD) module. This error indicates that the system requires either a customer number or a Global Location Number (GLN) to proceed with a transaction, but neither has been provided.
  Cause:
  
  Missing Input: The user did not enter a customer number or GLN in the relevant field.
  Incorrect Configuration: The system may not be properly configured to recognize the customer or GLN.
  Data Entry Error: There may be a typographical error or formatting issue in the input fields.
  Master Data Issues: The customer master data may not be set up correctly in the system.
  
  Solution:
  
  Enter Required Information: Ensure that you enter either a valid customer number or a GLN in the appropriate field before proceeding.
  Check Master Data: Verify that the customer master data is correctly set up in the system. Ensure that the customer number or GLN exists and is active.
  Review Configuration: If you have access, check the configuration settings for the DSD module to ensure that it is set up to accept customer numbers or GLNs as required.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the DSD module and the requirements for customer identification.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the DSD module that may be related to customer entry and delivery processing.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to access customer data and perform transactions in the DSD module.
  Training and Resources: Consider undergoing training or reviewing resources related to the DSD module to better understand how to manage customer data and resolve common issues.
  
  By following these steps, you should be able to resolve the error and proceed with your transaction in SAP.