How To Fix DS_ENH002 - Enter a valid TOTP token

SAP Error Message - Details

• Message type: E = Error

• Message class: DS_ENH - DS Enhancement: Enhancements for Runtime

• Message number: 002

• Message text: Enter a valid TOTP token

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DS_ENH002 - Enter a valid TOTP token ?

  The SAP error message DS_ENH002: Enter a valid TOTP token typically occurs in systems that utilize Two-Factor Authentication (2FA) with Time-based One-Time Passwords (TOTP). This error indicates that the token you entered is either invalid, expired, or not recognized by the system.
  Causes:
  
  Expired Token: TOTP tokens are time-sensitive and usually expire after a short period (typically 30 seconds). If you try to use a token after it has expired, you will receive this error.
  Incorrect Token: The token may have been entered incorrectly. This could be due to a typographical error or confusion with similar-looking characters.
  Clock Synchronization Issues: If the device generating the TOTP (like a mobile authenticator app) is not synchronized with the correct time, it may generate tokens that do not match the server's expected values.
  Configuration Issues: There may be a misconfiguration in the TOTP settings on the SAP system or the authenticator app.
  Multiple Accounts: If you have multiple accounts set up in your authenticator app, you may be using the token for the wrong account.
  
  Solutions:
  
  Re-enter the Token: Ensure that you are entering the token correctly. Double-check for any typographical errors.
  Use a New Token: Wait for the current token to expire and generate a new one. Make sure to enter it promptly.
  Check Device Time: Ensure that the device generating the TOTP is set to the correct time and time zone. You can synchronize it with an internet time server if necessary.
  Reconfigure TOTP: If the problem persists, consider reconfiguring the TOTP settings. This may involve removing the account from your authenticator app and re-adding it using a new QR code or secret key.
  Consult Documentation: Refer to SAP documentation or your organization's IT support for specific instructions related to TOTP configuration and troubleshooting.
  Contact Support: If none of the above solutions work, reach out to your IT support team or SAP support for further assistance.
  
  Related Information:
  
  TOTP Apps: Common apps that generate TOTP tokens include Google Authenticator, Microsoft Authenticator, and Authy.
  Security Best Practices: Always ensure that your authenticator app is secure and that you have backup recovery options in case you lose access to your device.
  SAP Security Settings: Familiarize yourself with the security settings in your SAP system, as they may provide additional options for managing authentication methods.
  
  By following these steps, you should be able to resolve the DS_ENH002 error and successfully authenticate using TOTP.