How To Fix DPWTY043 - Cannot create claim; claim can only reference contract or recall

SAP Error Message - Details

• Message type: E = Error

• Message class: DPWTY - Message class Dealer Portal Warranty Claim

• Message number: 043

• Message text: Cannot create claim; claim can only reference contract or recall

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DPWTY043 - Cannot create claim; claim can only reference contract or recall ?

  The SAP error message DPWTY043 indicates that there is an issue with creating a claim because the claim can only reference a contract or a recall. This error typically arises in the context of warranty claims or service processing within SAP.
  Cause:
  
  
  Incorrect Reference: The claim you are trying to create does not reference a valid contract or recall. This could happen if:
  
  The contract number is incorrect or does not exist.
  The recall number is not valid or not linked to the claim.
  The claim is being created without any reference to a contract or recall.
  
  
  
  Configuration Issues: There may be configuration settings in the SAP system that restrict the creation of claims without proper references.
  
  
  Data Integrity Issues: There might be issues with the data integrity in the system, such as missing or incorrect entries in the relevant tables.
  
  
  Solution:
  
  
  Check References: Ensure that the claim you are trying to create references a valid contract or recall. Verify the following:
  
  The contract number is correct and active.
  The recall number is valid and associated with the relevant product or service.
  
  
  
  Review Configuration: If you have access to the configuration settings, check the settings related to warranty claims and ensure that they allow for the creation of claims with the necessary references.
  
  
  Data Validation: Validate the data you are entering. Make sure that all required fields are filled out correctly and that the references to contracts or recalls are accurate.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on creating claims and the requirements for references.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to warranty claims, contracts, and recalls in SAP.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to create claims and access the relevant contracts or recalls.
  
  By following these steps, you should be able to resolve the error message DPWTY043 and successfully create the claim in SAP.