How To Fix DPSPP_BCK_MSG057 - Ship-to party &1 and sales org. &2 do not match personalization setting

SAP Error Message - Details

• Message type: E = Error

• Message class: DPSPP_BCK_MSG - Dealer Portal: Speare Parts Processing: Backend Messages

• Message number: 057

• Message text: Ship-to party &1 and sales org. &2 do not match personalization setting

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DPSPP_BCK_MSG057 - Ship-to party &1 and sales org. &2 do not match personalization setting ?

  The SAP error message DPSPP_BCK_MSG057 indicates that there is a mismatch between the ship-to party and the sales organization in the personalization settings of the SAP system. This error typically occurs in the context of sales and distribution processes, particularly when creating or processing sales orders.
  Cause:
  
  Mismatch in Personalization Settings: The ship-to party (customer) and the sales organization specified in the transaction do not align with the personalization settings configured in the system.
  Configuration Issues: There may be configuration settings in the SAP system that restrict certain combinations of ship-to parties and sales organizations.
  Data Inconsistencies: The master data for the ship-to party or sales organization may not be correctly maintained, leading to inconsistencies.
  
  Solution:
  
  
  Check Personalization Settings:
  
  Navigate to the personalization settings in the SAP GUI.
  Verify that the ship-to party and sales organization combination is correctly set up.
  Adjust the settings if necessary to ensure they match the transaction data.
  
  
  
  Review Master Data:
  
  Check the master data for the ship-to party and sales organization.
  Ensure that the ship-to party is valid for the specified sales organization.
  If necessary, update the master data to correct any inconsistencies.
  
  
  
  Consult Configuration:
  
  If you have access to the configuration settings, review the relevant settings in the Sales and Distribution (SD) module.
  Ensure that the configuration allows for the combination of the ship-to party and sales organization being used.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to access the ship-to party and sales organization in question.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VD03 (Display Customer) or OVX5 (Maintain Sales Area) to check and maintain customer master data.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to sales order processing and personalization settings for more detailed guidance.
  
  By following these steps, you should be able to resolve the error message DPSPP_BCK_MSG057 and ensure that the ship-to party and sales organization settings are correctly aligned.