How To Fix DPSD_PAYPAL004 - Authorization amount is different from payment amount.

SAP Error Message - Details

• Message type: E = Error

• Message class: DPSD_PAYPAL -

• Message number: 004

• Message text: Authorization amount is different from payment amount.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DPSD_PAYPAL004 - Authorization amount is different from payment amount. ?

  The SAP error message DPSD_PAYPAL004 indicates that there is a discrepancy between the authorization amount and the payment amount when processing a PayPal transaction. This error typically arises in scenarios where the payment amount that is being processed does not match the amount that was authorized by PayPal.
  Causes:
  
  
  Mismatch in Amounts: The most common cause is that the amount specified in the payment request does not match the amount that was previously authorized. This can happen if:
  
  The payment amount was changed after the authorization was obtained.
  There was a manual entry error in the payment amount.
  The transaction was split into multiple payments, and the amounts do not align.
  
  
  
  Currency Issues: If there are currency conversions involved, discrepancies can arise if the amounts are not converted correctly or if there are differences in currency rates.
  
  
  Configuration Issues: Incorrect configuration in the SAP system or in the PayPal integration settings can lead to this error.
  
  
  Timing Issues: If there is a delay between the authorization and the payment processing, the amounts may no longer match due to changes in the order or pricing.
  
  
  Solutions:
  
  
  Verify Amounts: Check the amounts in both the authorization and the payment request. Ensure that they match exactly. If they do not, adjust the payment amount to match the authorized amount.
  
  
  Review Transaction History: Look at the transaction history in both SAP and PayPal to identify where the discrepancy occurred. This can help in understanding if there was a change made after the authorization.
  
  
  Check Configuration: Review the integration settings between SAP and PayPal to ensure that they are correctly configured. This includes checking for any settings related to payment processing and authorization.
  
  
  Reauthorize if Necessary: If the payment amount needs to be changed, you may need to void the original authorization and create a new authorization for the correct amount.
  
  
  Consult Documentation: Refer to SAP and PayPal documentation for any specific guidelines or troubleshooting steps related to payment processing and authorization.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your PayPal account manager for assistance. They may provide insights specific to your configuration or transaction history.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates to the integration.
  PayPal Developer Documentation: Review the PayPal API documentation for details on how authorization and payment processing works, including any limitations or requirements.
  Transaction Logs: Analyze transaction logs in both SAP and PayPal for any additional error messages or warnings that could provide more context on the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.