How To Fix DP_SHARED765 - Access to tenant &1 has been denied (temporarily)

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 765

• Message text: Access to tenant &1 has been denied (temporarily)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED765 - Access to tenant &1 has been denied (temporarily) ?

  The SAP error message DP_SHARED765 indicates that access to a specific tenant has been denied temporarily. This error typically arises in the context of SAP Data Intelligence or SAP HANA Cloud, where multi-tenancy is a feature that allows multiple customers to share the same infrastructure while keeping their data isolated.
  Causes:
  
  Tenant Lockout: The tenant may be temporarily locked due to maintenance, updates, or other administrative actions.
  User Permissions: The user attempting to access the tenant may not have the necessary permissions or roles assigned.
  Resource Limitations: The tenant may have reached its resource limits (e.g., CPU, memory), leading to temporary denial of access.
  Network Issues: There may be network connectivity issues preventing access to the tenant.
  System Configuration: Misconfiguration in the system settings or tenant settings could lead to access denial.
  
  Solutions:
  
  Check Tenant Status: Verify if the tenant is currently active and not undergoing maintenance. This can usually be done through the administration console or by contacting your system administrator.
  Review User Permissions: Ensure that the user has the appropriate roles and permissions to access the tenant. This may involve checking user roles in the SAP system and adjusting them as necessary.
  Monitor Resource Usage: Check the resource usage of the tenant to see if it has hit any limits. If so, consider optimizing resource allocation or upgrading the tenant's resources.
  Network Troubleshooting: Ensure that there are no network issues preventing access. This may involve checking firewall settings, VPN connections, or other network configurations.
  Consult Documentation: Refer to the official SAP documentation for any specific guidelines related to tenant access and permissions.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance. They can provide insights into system logs and help diagnose the problem.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide context for the access denial.
  User Guides: Consult user guides or training materials related to SAP Data Intelligence or SAP HANA Cloud for best practices on managing tenant access.
  
  By following these steps, you should be able to identify the cause of the DP_SHARED765 error and take appropriate action to resolve it.