How To Fix DP_SHARED578 - External payment refund is not supported by &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 578

• Message text: External payment refund is not supported by &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED578 - External payment refund is not supported by &1 ?

  The SAP error message DP_SHARED578 indicates that an external payment refund is not supported for a specific document or transaction type. This error typically arises in the context of financial transactions, particularly when dealing with refunds or adjustments related to external payments.
  Cause:
  
  Unsupported Transaction Type: The document or transaction type you are trying to process does not support external payment refunds. This could be due to configuration settings in the SAP system.
  Payment Method Restrictions: The payment method used for the original transaction may not allow for refunds to be processed externally.
  Configuration Issues: There may be settings in the SAP system that restrict the ability to process refunds for certain types of transactions or payment methods.
  Document Status: The document may be in a status that does not allow for refunds, such as being closed or completed.
  
  Solution:
  
  Check Transaction Type: Verify that the transaction type you are using supports external payment refunds. You may need to consult your SAP documentation or configuration settings.
  Review Payment Method: Ensure that the payment method used for the original transaction allows for refunds. If not, consider using a different payment method that supports refunds.
  Configuration Review: Work with your SAP administrator or consultant to review the configuration settings related to payment processing and refunds. Adjustments may be needed to allow for external payment refunds.
  Document Status: Check the status of the document you are trying to refund. If it is not in a suitable status, you may need to change the status or create a new document for the refund.
  Consult SAP Notes: Look for any relevant SAP Notes or updates that may address this specific error message. SAP frequently releases updates that may resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on payment processing and refund handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., FBRA for reversing documents) that may assist in processing refunds.
  Testing: If changes are made to configurations, ensure to test the refund process in a development or quality assurance environment before applying changes to the production system.
  
  If the issue persists after following these steps, it may be beneficial to escalate the matter to your SAP support team for further investigation.