How To Fix DP_SHARED417 - Call to PayPal for Merchant &1 fails with following error: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 417

• Message text: Call to PayPal for Merchant &1 fails with following error: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED417 - Call to PayPal for Merchant &1 fails with following error: &2 ?

  The SAP error message DP_SHARED417 indicates that there was a failure in the call to PayPal for a specific merchant account. The error message typically includes two placeholders: &1 for the merchant ID and &2 for the specific error message returned by PayPal.
  Causes:
  
  Invalid Merchant Credentials: The merchant ID or API credentials (username, password, signature) provided in the SAP system may be incorrect or outdated.
  Network Issues: There may be connectivity issues between the SAP system and PayPal's servers.
  PayPal Account Issues: The PayPal account associated with the merchant ID may be suspended, closed, or not properly configured for the requested operation.
  API Versioning: The API version being used may not be compatible with the current PayPal API.
  Configuration Errors: There may be misconfigurations in the SAP system related to the PayPal integration settings.
  
  Solutions:
  
  Verify Merchant Credentials: Check the merchant ID and API credentials in the SAP system. Ensure they are correct and up to date.
  Check PayPal Account Status: Log in to the PayPal account associated with the merchant ID to ensure it is active and properly configured for the required operations.
  Test Network Connectivity: Ensure that the SAP system can reach PayPal's servers. You can perform a ping test or check firewall settings.
  Review API Documentation: Check the PayPal API documentation for any changes or updates that may affect the integration. Ensure that the correct API version is being used.
  Consult SAP Logs: Review the SAP application logs for additional details about the error. This may provide more context on what went wrong.
  Contact PayPal Support: If the error message returned by PayPal (the &2 part) is unclear, consider reaching out to PayPal support for clarification on the error.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for integration with PayPal for specific configuration steps and troubleshooting tips.
  PayPal Developer Portal: The PayPal Developer Portal provides resources, API documentation, and support for developers integrating with PayPal.
  Community Forums: Check SAP community forums or PayPal developer forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.