How To Fix DP_SHARED306 - Paymetric returned request error with &1: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 306

• Message text: Paymetric returned request error with &1: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED306 - Paymetric returned request error with &1: &2 ?

  The SAP error message DP_SHARED306, which states "Paymetric returned request error with &1: &2," typically occurs in the context of payment processing when using Paymetric as a payment gateway. This error indicates that there was an issue with the request sent to Paymetric, and it provides two placeholders (&1 and &2) that usually contain specific error codes or messages that can help diagnose the problem.
  Causes:
  
  Network Issues: There may be connectivity problems between your SAP system and the Paymetric service.
  Configuration Errors: Incorrect configuration settings in the SAP system or in the Paymetric integration can lead to request errors.
  Invalid Data: The data being sent to Paymetric (such as payment details) may be invalid or not formatted correctly.
  Service Outage: Paymetric may be experiencing downtime or service issues that prevent it from processing requests.
  Authentication Issues: Problems with API keys, tokens, or other authentication methods can lead to request errors.
  
  Solutions:
  
  Check Network Connectivity: Ensure that your SAP system can reach the Paymetric service. You can test this by pinging the Paymetric server or checking firewall settings.
  Review Configuration: Verify that all configuration settings in SAP related to Paymetric are correct. This includes API endpoints, authentication credentials, and any other relevant settings.
  Validate Data: Check the data being sent to Paymetric for correctness. Ensure that all required fields are populated and that the data adheres to the expected formats.
  Monitor Paymetric Status: Check the Paymetric service status to see if there are any known outages or issues. This information may be available on their website or through customer support.
  Consult Logs: Review the logs in your SAP system for more detailed error messages that may provide additional context about the issue.
  Contact Support: If the issue persists, consider reaching out to Paymetric support or your SAP support team for assistance. Provide them with the error codes from &1 and &2 for more targeted help.
  
  Related Information:
  
  Documentation: Refer to the official SAP and Paymetric documentation for integration guidelines and troubleshooting steps.
  Community Forums: Check SAP community forums or Paymetric user groups for similar issues and solutions shared by other users.
  Updates and Patches: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the DP_SHARED306 error in your SAP system.